Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Technician to join our amazing culture. In this role, you will install, service and support existing customers by responding to small project requests, service calls and carrying out Customer Support Programs. As a Security Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Act as "our customer's best service provider" at all times thereby ensuring Convergint is the customer's first choice.
• Under minimal supervision, this position is responsible for leading the installation, programming, system start-up/check-out, certification, and related customer training on assigned Security, Intrusion and Video projects which range in size but are primarily smaller but more complex.
• Also delivers assigned projects effectively and within budgeted cost and time schedules with minimal guidance.
• Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
• Complete accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
• Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.

What You'll Need

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.

• Advanced technical skills and experience related to electronic security and video systems.
• Advanced programming skills and proven ability to troubleshoot problems and look for solutions.
• Advanced mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).

• Proficient construction skills and understanding of system plans.

• Excellent understanding of blueprints, design drawings including wiring and labeling methods, system wiring, wiring methods, and cable support installation (J-Hook, Raceway, Conduit, Cable Support).

• Very familiar with basic blueprints, schematics, manuals, and other specifications to determine installation procedures unassisted.

• Strong verbal, written and interpersonal communication skills.
• Strong organizational skills and the ability to handle multiple service needs simultaneously.
• Highly proficient computer skills including familiarity with MS Office applications (Outlook, Word, Excel).

• To be a self-starter and work well with minimal supervision.
• A valid driver's license with a clean driving record.
• Ability to travel locally to jobsites on a regular basis. Minimal overnight travel may be required.

• Previous construction experience including some level of electrical or a low voltage background.

• Experience in one or more of the following industries preferred: electronic/electrical, fire alarm & life safety, data-cable installation and/or building automation.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more...

Requirements:

Education: High School/GED or equivalent experience

Minimum Experience: 5-7 years, trade school or equivalent experience. Experience installing, servicing, integrating, and programming access control systems, CCTV systems, and intrusion systems.

Preferred Experience: (but not required): Relevant field installation or service experience.

• CCTV experience: Milestone / Genetec
• Access Control experience: AMAG / Lenel / Genetec / Software House - CCURE / S2
• Intrusion experience: DMP / Bosch

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint to learn more about the company and the exciting opportunities available.