Provide technical support via phone, email, and chat to customers in a professional and courteous manner.
Diagnose and troubleshoot hardware and software issues for a variety of products and services.
Assist customers with product setup, installation, configuration, and usage.
Guide customers through step-by-step solutions and educate them on product features and functionality.
Document customer interactions, including details of inquiries, troubleshooting steps taken, and resolutions provided.
Escalate complex technical issues to the appropriate teams when necessary.
Stay up to date with the latest product knowledge, industry trends, and customer support techniques.
Collaborate with the team to improve processes, customer experience, and knowledge base resources.
Must be a resident of Wisconsin.
High school diploma or equivalent; additional technical certifications or education is a plus.
1-3 years of experience in a technical support role, preferably in a phone support environment.
Strong troubleshooting skills with the ability to analyze and resolve technical issues efficiently.
Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner.
Ability to handle customer inquiries with patience, empathy, and professionalism.
Familiarity with common software applications, operating systems, and computer hardware.
Ability to adapt and learn quickly in a fast-paced environment.
Strong organizational and time-management skills to handle multiple customer interactions simultaneously.
Reliable high-speed internet connection and a suitable home office setup.
Pay and Benefits:
This is a contract position offering a competitive hourly rate in the range of $17-20 per hour, commensurate with experience and qualifications.
Opportunity to work with cutting-edge technologies and expand your technical skills.
Supportive and collaborative team environment.
The possibility of contract extension or permanent employment based on performance and business needs.
If you are a self-motivated problem solver with a passion for customer satisfaction and technical support, we invite you to apply for the Technical Phone Support position. While we appreciate all applications, only shortlisted candidates will be contacted for an interview.
Codeworks is an equal opportunity employer committed to diversity and inclusion.