Social Services Resource Navigator AmeriCorps Member
Milwaukee, WI 
Posted 16 days ago
Contract/Freelance Project Description

Sixteenth Street Community HealthCorps: 2023-2024 Service Year  

Sixteenth Street is proud to have over a decade of experience hosting AmeriCorps members at our organization. The Sixteenth Street Community HealthCorps is a Public Health AmeriCorps program designed to tackle urgent health challenges and strengthen our country’s public health workforce. We receive funding from the CDC and the State of Wisconsin to train and place dedicated individuals within our departments to provide direct, patient-centered services. Through our member’s efforts, we can expand our mission to improve the health and well-being of those we care for within our health centers and out in the community. Learn more about the program on our website.  


Member Position – Summary and Purpose 

Six (6) full-time AmeriCorps members serving as Resource Navigators within the Social Service Department will increase capacity to assess and provide supportive resources to individuals to address their Social Determinants of Health (SDoH) needs. Resource Navigators will also have opportunities to create or develop projects or events applicable to the Social Services department. 


Member Duties and Responsibilities 

  • Complete required trainings for this position  

  • Apply SDoH screening to clinic patients at various points of entry.   

  • Assess patients’ needs and assist them with referral process and resources based on patient need.   

  • Assist patients reporting needs to connect them to internal or community resources.  

  • Refer patients presenting with moderate or high-level needs to other service providers as appropriate.  

  • Document all patient encounters in Electronic Health Records (E.H.R) system EPIC describing needs, service plan, progress notes, referrals, and outcomes, according to standards set by the department.  

  • Ensure timely documentation of screening activities as requested by program staff.   

  • Provide project support and dissemination of key factors related to SDoH throughout SSCHC as requested.   

  • Explore, organize, and distribute relevant internal and community resources to meet individual patient needs.    

  • Actively participate in activities of the Social Services Department, including but not limited to staff meetings, in-service trainings, workshops, and department problem solving exercises. 

  • Provide guidance to and act as point person for volunteers and interns providing SDoH screenings to patients 

  • Schedule appointments for patients identified as needing further support by volunteers or interns in the Social Services department. 

  • Act as communication bridge between providers, medical teams and volunteers or interns in the Social Services department. 

  • Collect and report data of individuals served on a change of behavior or intent to change behavior for a healthier lifestyle. 

  • Member will have the opportunity for mentorship, collaboration projects and event planning across departments in Sixteenth Street Community Health Centers. 

  • Member will avoid all prohibited activities while serving or representing AmeriCorps. 


Qualifications and Experience 

  • Be a high school graduate, GED recipient, working toward attaining a high school diploma or GED during the term of service. Members must agree to obtain either a diploma or GED before using an education award.  

  • 18 years old or older, no upper age limit  

  • Hold one of the following citizenship statuses: US citizen, US National, Lawful Permanent Resident Aliens 

  • Pass a National Service Criminal History Check  

  • Preferred experience working with diverse and underserved communities and true desire to help patients improve the quality of their lives.  

  • Ability to relate well to people from different socio-economic backgrounds.  

  • Bilingual (English and Spanish) is required for these positions.  

  • Experience on MS office and computer use preferred.  

  • Strong oral, written and electronic communication skills. 

  • Ideal candidates will have studies and/or experience in Public Health, Social Work, Human Services, Case Management, or related areas. 


Line of Supervision 

The Resource Navigator AmeriCorps Member will report directly to their Social Services Site Supervisor 

Member Benefits  

As a participant in the Community HealthCorps program, members receive:  

  • A bi-weekly living stipend  

  • Forbearance or the deferment of certain student loans 

  • Health insurance 

  • Childcare assistance 

After successfully completing their term of service, alumni receive:  

  • The Segal Education Award  

Application Process 

Interested applicants should fill out the SSCHC application by clicking the link below. For more information, please contact Aisha Coursen by phone at (414) 897-5609 during weekday office hours (8am-5pm) or by email at or check out our website,  


Sixteenth Street Community Health Centers is an equal employment opportunity employer and will offer reasonable accommodations upon request. 



Job Summary
Project Mode
Project/Job Outsourcing
Type of Project
Full Time
Project Payroll Preference
Project Work Location
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