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Customer Service Specialist/ Customer Account Rep
Milwaukee, WI
Job Description
Job Description
- Responsible for daily customer website activity extraction and processing for: open order reports, purchase orders, purchase order releases, and forecast
- Set up of new customer accounts, and work on completion of new account paperwork
- Update our ERP system with customer delivery forecast, releases, pull-in, and push-out ship dates
- Work closely with customers for delivery or expedite requests, and respond timely to all other customer inquiries
- Enter sales orders and provide customers with current ship dates
- Perform research, and determine ship dates for customer open order delivery reports
- Works closely with production and customer service teams to effectively communicate order status to the customer
- Support other Customer Service Representatives on various projects and tasks, as needed
- Attend daily Production Walk, Production Meeting, and other internal/ external customer meetings or trainings
- Internal auditor for AS9100D/ISO9001:2015, and EN ISO 13485 quality systems
- Participate in lean activities
- Perform other customer service duties as assigned
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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