Service Center Representative (Part-Time)
West Bend, WI 
Posted 5 days ago
Job Description

Primary role is to handle phone calls in a fast-paced multi-channel contact center. Handle incoming telephone calls which may include routing internal and external callers, first report of claims, assisting with policy changes, payment processing, and other miscellaneous phone requests. May be responsible for processing tasks assigned out of a work queue and take on additional work or projects, all while meeting service level expectations. Provide exceptional customer service to internal and external customers with the ability to effectively communicate verbally and in writing. Demonstrates effective organizational skills with the ability to make good common-sense decisions while balancing multiple tasks.

Hours are Saturday, Sunday, Monday 8am-4:30pm (Central Time Zone)

Preferred Experience and Skills

  • Excellent customer service and problem solving skills
  • Data entry skills
  • Knowledge of personal computers
  • Interpersonal skills
  • Telephone skills

Preferred Education and Training

  • High school diploma or equivalent
  • Some college preferred

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Part Time
Required Experience
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