Senior Business Operation Analyst
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Posted 20 days ago
Job Description

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.

Senior Business Operations Analyst

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients, hospitals, and insurance companies to improve clinical decision making, simplify financial processes, and enable better patient experiences to improve lives and support healthier communities.


Work Location:

Remote US

Position:

The Senior Business Operations Analyst will lead the analysis of complex business problems and issues using data provide insight to decision-makers. In this position you will identify variance and trends, provide recommendations and strategic/tactical plans based on business data and operational knowledge. You will create specifications for reports and analysis based on business needs and required or available data elements. This position may participate in management reviews, including presenting and interpreting analysis results, summarizing conclusions, and recommending a course of action.

Core Responsibilities:

  • Under director of leadership, analyzes complex business workflow and provides analytical problem-solving support / reporting, leveraging data to identify root causes.

  • Leverages complex operational data to Identify ways to enhance performance management and operations on a real time and retrospective basis

  • Provide operational support to the larger Member Engagement and leadership organization by acting as a SME related to operational reporting, collaborating cross functionally with data / technical and operational resources to ensure reporting is timely and accurate within scope of responsibility

  • Analyzes business workflow to ensure compliance with member engagement operational framework

  • Translates and communicates data into meaningful and useable materials to ME leadership

  • Manage assignment of, throughput, and quality of junior analyst work product

Requirements:

  • Bachelor's degree in Computer Science / Mathematics or related field

  • 2-5 years of business process analysis (i.e., documenting business process, gathering requirements, report management / manipulation) experience.

  • 2-5 years or demonstrated proficiency with Microsoft Applications, specifically Excel.

  • 2-5 years' experience in call center and / or business operations

  • Advance experience in EXCEL / Access/ SQL/ Coding

Preferred Qualifications:

  • Experienced and proficient in the translation and presentation of analytics to leadership

  • Excellent team-player and ability to work independently

  • Proficient problem-solving skills as well as the ability to assist others in problem solving

  • Organized, task oriented, and strong attention to detail

  • Strong desire to build best practices in the team to help enable your team members' mutual success as the organization continues to grow.

  • Ability to work collaboratively and independently while managing multiple projects, assignments and/or responsibilities

  • Highly proficient in prioritizing multiple, complex requests and / or workstreams

  • Intermediate experience in MS Office Products (Excel, Access, Power Point, Word, etc). Heavy emphasis on Excel and PowerPoint. Ability to use query and report generation tools.

Working Conditions/Physical Requirements: information.

  • General office demands

  • This is a remote position. Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

  • Must live in a location with internet connection.

Unique Benefits*:

  • Flexible work environments

  • Ready, Set, Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5,000 training assets

  • Volunteer days, employee giving and matching gifts programs, community awards and dollars for doers, community partnerships

  • Employee wellbeing programs and generous health plans

  • Educational assistance programs

  • US 401(k) or Group RRSP (Canada) savings plans with matching employer contributions

  • Be sure to ask our Talent Advisors for more information on location specific benefits and paid time off policies

  • Learn more at

  • *Eligibility for some benefits may be limited or not available for part-time employees, be sure to speak with your Talent Advisor.

Diversity and Inclusion:

  • At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.

  • Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at

Travel:

10% travel

Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.

Feeling Inspired? Ready to #MakeAChange? Apply today!

#li-remote

#IWork4CHNG

#ChangeHealthcareCareers

New York and New Jersey Residents Only: The salary range for New York City, NY and Westchester County, NY is $75,095 - $130,560. The salary range for Ithaca, NY is $65,300- $108,800. The salary range for Jersey City, NJ is $78,360 - $130,560. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Change Healthcare offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare, you'll find a far-reaching choice of benefits and incentives.

Diversity, Equity & Inclusion:

*At Change Healthcare, we include all. We celebrate diversity and inclusivity, respect each other and value our unique experiences. By being our authentic selves, we bring different perspectives into our work and relationships.
*Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures, people, and experiences, and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at

Feeling Inspired? Ready to #MakeAChange? Apply today!

COVID Vaccination Requirements

We remain committed to doing our part to ensure the health, safety and well-being of our team members and our communities. As such, some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance.

Equal Opportunity/Affirmative Action Statement

Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf.

If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.comwith "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.

Click here https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfto view our pay transparency nondiscrimination policy.

California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity, you acknowledge that you have read and understood.

Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Part Time
Required Education
Bachelor's Degree
Required Experience
2 to 5 years
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