Job TitleStudent Accounts Billing Assistant
If you are enthusiastic about education, using your skills and talents to help improve people's lives, and interested in working on a team of professionals at a globally respected education organization- you've found the right place. At Kaplan, we're passionate about what we do and who we do it for.
Unyielding determination to make a difference in people's lives through the power of education- That is Kaplan. For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are the intersection of education and technology, providing our students and clients with an experience that not only allows them to achieve their goals, but also ignites lifelong learning. Kaplan's culture of collaboration, innovation, and creativity truly makes Kaplan a great place to work and positions us to continue to deliver a best-in-class educational experience.
The future of education is here and we are eager to work alongside those that want to make a positive impact and inspire change in the world around them.
The Student Accounts Billing Assistant works with students and their employers, sponsors, and/or governmental agencies to ensure all required paperwork is completed to secure funding for student tuition charges. The incumbent will be expected to communicate via phone, email, chat, and/or other methods to provide the client with the required information. Must be familiar with University systems such as CampusNexus, Salesforce SRM, Portal, and basic software communications such as Email, MS Office programs (i.e., Word, Excel, Powerpoint, ACCESS). The individual will be expected to manage a queue consisting of student accounts supported by third-party sponsors to ensure all billing is up-to-date and paid. Aging inventory must be thoroughly managed to avoid negative impact to the organization's bad debt expense and negative student impact.
Key Job Responsibilities:
Actively communicate with students and clients that sponsor our students to ensure all billing is complete, accurate, timely, and up-to-date
Respond to student and sponsor requests professionally and timely
Manage inventory to minimize aging of accounts and reduce impact to organization's bad debt
Send billing to students and or sponsors to secure funding
Provide student communications to assist students in securing outside funding
Partner with other Kaplan and Purdue Global teams to provide accurate information to students' and sponsors' inquiries (Such groups may be Financial Aid, Student Finance, Business Office, Admissions, Advising, Student Relations, Office of Returning Students, etc.)
Certify Military students' eligibility using their respective process (i.e., Vocational Rehabilitation, Go Army Education, Air Force, Marines, Navy, etc.)
Meet all eligibility and security clearance requirements of our third-party sponsors (Incumbent is responsible for providing necessary background information to successfully pass any background clearance requirements required from our providers)
Organize workload to successfully follow-up on all queues assigned
Cross-train in other departmental processes to assist in coverage during high volume times, vacations, absences, etc.
Provide phone support to all students supported by third-party sponsors; Occasionally provide phone support for Student Accounts collections
Work as part of a team to achieve team goals; Actively assist in the training of other team members and in the coverage and assistance for other queues within the team
Utilize Microsoft Office programs such as Excel, Word, PowerPoint, Access to both manage your portfolio and effectively communicate with students, sponsors, and Management
Utilize Kaplan systems such as CampusNexus, Salesforce SRM, Orion, Portal, Payment Center, etc. to assist students, colleagues, and third-party sponsors
Familiarize him/herself with Title IV and Military Funding benefits, financial aid processes and procedures
Assist in the development and documentation of departmental Statements of Processes
Troubleshoot problems identified, assist in the implementation of improved processes that benefit the student and University
Actively engage in all team events, meetings, and team building activities
A Bachelor's Degree
1+ years of experience in other Universities, Customer Service, B2B collections or billing, or Accounts Receivable
Proficiency with Microsoft Office products including Excel and Word
Outstanding attention to detail and be comfortable working in a high volume production environment accustomed to meeting deadlines and goals
Strong communication (verbal and written)
Experience using Campus Nexus, Salesforce, and Orion
We offer a competitive benefits package including:
Remote work providing flexible work/life balance
Comprehensive Retirement Package including 401K company match and two pension programs
Our Gift of Knowledge Program provides tuition assistance and substantial discounts for our employees and close family members
Competitive health benefits and new hire eligibility starts day-1 of employment
Generous Paid Time Off includes paid holidays, vacation, personal, sick paid time-off, plus one (1) volunteer day and one (1) diversity and inclusion day to participate and give back to our local communities
And so much more!
Colorado Residents: Salary Range in Category A
Job Functional AreaStudent Financial Services
Business Unit00091 Kaplan Higher ED
Kaplan is an Equal Opportunity Employer. All positions with Kaplan are paid at least $15 per hour or$31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible. Information regarding benefits can be found .
Diversity & Inclusion Statement:
Diversity inspires innovation and growth in the Kaplan community. Kaplan strives to be a model employer for inclusiveness. Not only does Kaplan value its employees for their professionalism and skills, but also for the unique viewpoints they bring to the Organization. Kaplan's employees bring diverse perspectives, ideas, and backgrounds that give Kaplan a competitive edge in anticipating and exceeding our students' needs in today's global market. Learn more about our .