Provide technical, clerical and academic support to teachers, staff, and students. Assist students to achieve their educational goals. Install, update, troubleshoot and maintain computers, software and printers in the classroom. These duties and responsibilities involve varying degrees of complexity and confidentiality.

1. Serve as a point of contact for students and assist students in accessing, using, navigating and understanding a variety of computer software and applications related to education needs, finding educational resources, completing academic assignments, and academic testing. Provide support to teachers and other staff members as it relates to students.
2. Register students, run reports, and enter test scores using College information system. Maintain student files.
3. Assist students with finding other resources around campus or in the community to support their retention and transition to post-secondary education.
4. Participate in committees, on teams or sub-teams and/or meetings that include technology and/or administrative support.
5. Provide reception support i.e. answer and screen telephone calls, greet and interact with staff, students, community members, and public school counselors; respond to general inquiries and requests, as needed.
6. Maintain current professional and technical knowledge in the field through professional education and activities. Learn new software and teach others how to use it, as appropriate.
7. Participate in and contribute to assignments and special projects of a similar nature and level.

Knowledge, Skill, and Ability Requirements

• Advanced knowledge of Internet, web technologies, electronic mail, office applications such as word processing, spreadsheets, presentation, publishing, database software, current operating systems software and computer hardware
• Familiarity with Adult Education
• Effective interpersonal communication skills in speaking, writing and listening
• Attention to detail, completing and maintaining a high level of accuracy
• Demonstrated ability to troubleshoot and perform routine maintenance on computer equipment and peripheral devices
• Ability to manage time, organize and prioritize work. Ability to adapt to changing priorities and work on several projects at a time
• Ability to apply critical thinking and problem-solving skills to work processes
• Ability to work independently, as part of a team and/or with minimal supervision

• Associate degree in Education, or Education-related field
• Experience working with people from diverse backgrounds and socioeconomic groups. Experience working with adults
• Ability to speak, read, and write in Spanish highly preferred

The Educational Assistant-ESL supports the College & Career Readiness department and is available immediately.

Application Details:
All applicants (internal and external) must attach the following to the completed on-line application for consideration, applications that do not have the required attachments may not be considered:

- Cover Letter
- Resume
- Proof of Education (diploma and/or transcripts)

Position Information
This position is a casual position working up to 14/hours per week. Position is not eligible for benefits.

Hours
Hours are Monday through Thursday, and may work up to two nights a week. 5:00 p.m. - 8:30 p.m.

WCTC supports a Diverse and Inclusive Culture
Waukesha County Technical College is seeking to attract ethnically diverse instructors and staff who can inspire our increasingly diverse student population. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We value the ability to serve students from a broad range of cultural heritages, socioeconomic backgrounds, genders, abilities, and orientations. Therefore, we seek applicants who demonstrate they understand the benefits of diversity in a higher education community. Consideration will be given to equity-minded individuals committed to collaborating with faculty, staff, administration, students, and community partners who are also committed to closing equity gaps.