Specialist Digital Systems
Milwaukee, WI 
Posted 21 days ago
Job Description
Under the direction of the Director, eBusiness this position administers United Way digital solutions while providing strong internal and external customer support and training.  Responsibilities include configuration and support of digital giving platforms and Microsoft SharePoint.  This position leads all eBusiness training and donor support systems.  Supports departmental strategy and the adoption of future tools and technologies.  This position reports to the Director, eBusiness

Include the following, but are not limited to:

  • Manage a portfolio of customer fundraising websites. Use a content management system (CMS) to configure and optimize sites. Includes preparing employee data files for import, reviewing CMS settings for accuracy, generating fundraising reports, and supporting transfer of transactions to corporate payroll systems.
  • Provide strong customer support and relationship building with workplace ambassadors. Includes developing strategies to ensure an effective giving campaign with an emphasis on maximizing fundraising potential.
  • Create fundraising reports and perform giving analyses for internal and external customers.
  • Lead donor support functions. Provide donor phone and email support, strategize and lead donor help line triage system, reviews call logs and make suggestions for changes to the eBusiness processes to improve donor experience.
  • Provide direction to the seasonal donor support staff.
  • Maintain security of sensitive workplace data, including employee information, to meet our contractual obligations regarding appropriate use of customer data.
  • Set up and maintain user security profiles in CMS.
  • Act as liaison between Finance and IT for digital fundraising administration. Provide direction in upload of transactions from CMS to campaign database. Responsible for executing follow-up data reports, corrections, research, or communication necessary specific to reconciliation issues.
  • Support other United Ways in network with donor questions and reporting. 

  • Participate in research of new fundraising systems and continued innovation of United Way’s digital donor offerings.
  • Review process for system improvements and customer service enhancements. Seek innovative uses of the product suite to further the campaign efforts and communication of United Way’s community impact agenda.
  • Provide support to United Way’s fundraising department in the marketing and sale of online services to customers.

  • Lead Microsoft SharePoint strategy to improve United Way processes. Move key business functions to SharePoint. Provide internal configuration, training and documentation support.
  • Use SharePoint to manage workflow configuration.
  • Establish and enforce SharePoint policies.
  • Create and assist with process improvements.
  • Manage system permissions and data security.
  • Lead the internal and external training strategy and development of supporting documents for United Way’s online fundraising systems.
  • Train internal and external campaign management users. Provide users appropriate training for electronic campaign tools.  Including but not limited to staff, volunteers and campaign ambassadors.
  • Document processes for training resources and reference materials.

  • Stay current on all of the systems within the eBusiness Department to be able to serve as a resource when the project lead is unavailable.
  • Provide training to other eBusiness department staff on systems.
  • Provide guidance and suggestions on eBusiness applications when appropriate.
  • Back-up the Director, eBusiness when necessary.

This job has no supervisory responsibilities.

  • Bachelor’s degree from four-year college or university or equivalent advanced training to qualify for a bachelor’s degree.
  • 1 - 3 years experience in related application support and/or client relationship work is preferred.
  • Demonstrated IT Proficiency.
  • Demonstrated Project Management.
  • Demonstrated customer service excellence.
  • Application certification required within six months of entering position.
  • Experience with HTML is preferable.
  • Will train but prior experience a plus:  Online Donation Systems (eWay, Vision2, GiveSmart), CRM (Andar), SharePoint, SalesForce.

  • Mission-Focused.  The top priority for all United Way professionals is to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations.
  • Relationship-Oriented.  United Way professionals understand that people come before process and is astute in cultivating and managing relationships toward a common goal.
  • Collaborator.  United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
  • Results-Driven.  United Way professionals are dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.
  • Brand Steward.  United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network.

  • Ability to learn a new online-based system.
  • Ability to work within a website content management system.
  • Ability to work with customers and make decisions based on the needs of the client and United Way.
  • Ability to act as a liaison between departments and prioritize conflicting deadlines.
  • Fast paced environment that includes online system configuration and using those systems to bolster fundraising for non-profits both locally and nationally.  Candidate will be trained how to use United Way’s products as well as be a part of the team that builds the future of our online offerings.

Ability to respond to common inquiries or complaints from customers.  Ability to effectively present information to staff, management, public groups, and/or other constituents. 

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Strong ability to define problems, collect data, establish facts and draw valid conclusions.  Ability to interpret an extensive variety of technical instruction in mathematical or diagram form and deal with several abstract and concrete variables. 

The physical demands at UWGMWC are representative of what is needed to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and occasionally kneel.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required (such as loading paper into a paper tray).
  • Ability to uphold to the stress of traveling (in designated positions).
  • Regular, predictable attendance is required; including additional overtime as business demands dictate.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Moderate noise (business office with computers, phone, printers and light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time.

It is the policy of UWGMWC to comply with all relevant and applicable provisions of the Americans With Disabilities Act (ADA), as amended.  UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual’s physical or mental disability.  UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense.  UWGMWC’s policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms, conditions and privileges of employment. 

It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic.  This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions. 

  • United Way of Greater Milwaukee & Waukesha County mandates that all employees be fully vaccinated against COVID 19.  For purposes of this policy, an employee is considered fully vaccinated two weeks after receiving the second dose of a two-dose vaccine (Pfizer or Moderna) or one dose of a single-dose vaccination (J&J) as well as timely boosters.
  •  When requested, United Way will provide a reasonable accommodation/medical exemption for any disclosed medical condition or disability of a qualified individual or a sincerely held religious belief which prevents the employee from receiving a COVID-19 vaccination, provided the requested accommodation is reasonable and does not create an undue hardship for United Way and/or pose a direct threat to the health or safety of others in the workplace and/or to the requesting employee.


Job Summary
Employment Term and Type
Regular, Full Time
Hours per Week
Salary and Benefits
$50,261-$57,800 DOE
United Way offers an attractive salary, and excellent benefits that include health, vision, and dental coverage, generous vacation and other paid time off, life insurance, retirement plan, free downtown parking, and much more!
Required Education
Bachelor's Degree
Required Experience
1 to 3 years
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