ENTRY LEVEL - Business Development Representative
Germantown, WI  / Menomonee Falls, WI  / Milwaukee, WI 
Posted 23 days ago
Job Description

Our Story:  
Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and SecuritySM of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.

The Role:

The Business Development Representative is responsible for supporting the sales team in selling CPI’s training programs and products to targeted organizations. Business Development Representatives provide direct support to the Inside Sales team via outbound call strategies, often orchestrating various aspects of the sales process and facility-based training program logistics.

What You Get To Do Everyday:

  • Sell CPI training programs and products, to boost attendance in existing programs.
  • Act as customer-facing CPI sales contact in vacant or underdeveloped, assigned territories.
  • Contact new leads to discuss client’s training needs and offer solutions.
  • Coordinate with decision makers, post-sale, to gather pre-training data, arrange and confirm logistics for facility-based programs and complete all necessary paperwork prior to and after program completion.
  • Conduct regularly scheduled follow up calls to existing accounts, problem solving with customers and providing them with current training data to support our mutual goal of training being an ongoing process, thus increasing sales in existing accounts via expansion.
  • Manage forecastable pipeline via CRM and timely submits reports.
  • Support leadership when asked with active involvement in projects and/or assignments that occur either within the department or cross-departmentally.
  • Perform other position-related duties as assigned.

You Need to Have:

  • High school Diploma or GED
  • Two years or more of sales experience
  • Experience working with a CRM and MS Suite of products
  • High level customer focus and customer service, both with internal and external customers.
  • Capable of managing multiple accounts at one time
  • Results driven
  • Strong verbal and written communication
  • Excellent analytical and problem-solving skills
  • Ability to work independently and a member of a multi-function team
  • High attention to detail

We'd Love to See: 

  • Bachelor’s Degree 

What We Offer: 

  • Competitive salary
  • Comprehensive benefits package
  • 401k
  • PTO
  • Health & Wellness Days 
  • Paid Volunteer Time Off
  • Continuing education and training
  • Hybrid work schedule


Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

Crisis Prevention Institute is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.


Job Summary
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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