Technical Support Representative
Milwaukee, WI 
Posted 1 day ago
Contract/Freelance Project Description
Our Client:
A large Life and Wealth Management company headquartered in Downtown Milwaukee with a suburban campus in Franklin, WI. Named as one the best places to work in IT in Wisconsin!

You Are: a recent college graduate looking for a great entry level Technical Support position to get your career started in the right direction. Our client is a great local company that is regularly recognized as one of the top employers in the area.

Job Description:
Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is performed over the phone and with remote access software. Support will include Windows 10, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.

Candidates will take an average of 25 calls per day as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff. To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), first contact resolution, quality, and customer service. During the assigned shifts, candidates should expect nearly 100% of their day to be on the phone.

Must Haves
  • 1 Year of first level help desk call center experience is preferred
  • Strong written and verbal communication skills are required
  • Ability to type 50+ words per minute is recommended
  • Experience with using and supporting MS Office and Outlook is recommended
  • Background in a multi-channel environment is recommended

For immediate consideration, click on the job link below to apply directly.

About Codeworks LLC:
Codeworks is a Milwaukee based IT Staffing and Solutions provider.  We’ve been in business for more than 25 years working with many great clients (Northwestern Mutual, CBRE, Kohl’s, Molson Coors, GE Healthcare and many more).  Our services include contract, contract-to-hire and PERM placement, along with, statement-of-work solutions.  We are a small business that has achieved big things—while never forgetting our success relies upon people like you!


Job Summary
Start Date of This Project
Project Mode
Staff Supplementation
Type of Project
Full Time
Hours per Week
Project Payroll Preference
Project Work Location
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