Manager, Syst Solution Sup-NCA
Boca Raton, FL 
Posted 7 days ago
Job Description
Manager, Syst Solution Sup-NCA
Location US-FL-Boca Raton
Company Canon Solutions America, Inc.
Requisition ID 27506
Category Systems Technical Support
Position Type Full-Time
Workstyle Hybrid
Responsibile for supervising a region within the Systems Solutions Support Division. Supervises the region's systems analysts, engineer's and manages internal or external customer relationships. In addition, responsible for being directly involved in and collaborating with various divisions on Professional Services engagements.

THIS IS A HYBRID POSITION- MONDAY AND WEDNESDAY IN BOCA OFFICE ( willing to provide relocation assistance )

- Manager conduct yearly objective setting and Performance Appraisal, meeting with each national Presales Analyst and Post Sales Engineer and National Color Advisors.
- Experience with high volume digitial production environments such as HP Indigo, Xeron iGen, or Canon Production Toner or Inkjet Platforms
- Supervises the systems support analysts and engineers to maintain performance levels within the region, including their own.
Regional P&L responsibility with demonstrated success in the development and implementation of new processes that improve efficiency and productivity.
High level understanding of color and color technologies.They also review Pre-Sales projects to maintain Service Level Agreements (SLAs) and quality standards.
- Manager meets with teams to develop strategies on how to improve customer satisfaction as well as supervise and engage in the Professional Services Engagement cycles (Project Plans, SOWs, Implementation, Sign-off, and Billing).
- Develops staff development plans with management.
Responsibile for the operation of Canon Solutions America Showrooms.
Prepares Monthly Performance and Tracking Reports for the region.
Monitors the staff paperwork for the systems. Mentors the teams as to the usage and results.
Monitors Pre-Sales and Professional Services engagements of staff.
Supports the region on an as needed basis in order to maximize support value and individual productivity in the area of Pre-Sales and Post-Sales support.
Reviews Pre-Sales projects to maintain Service Level Agreements and quality standards.
Meets with teams to develop strategies on how to improve customer satisfaction.Monitors and mentors staff in the region on procedures and technical knowledge. Assists the teams on customer visits when appropriate.
Oversees regional systems daily operations, internal and external.
Bachelor's degree in a relevant field or equivalent experience required, plus 7 years of related experience and management of typically two or more regular full-time employees (one of whom must be exempt).
- Computer Science or related field or equivalent technical certifications.
- Two years supervisory experience and/or five years experience as a Systems Support Analyst or equivalent, preferably in networked digital office products.
- Strong leadership, communication, organization, and multi-tasking abilities.
- Must be able to effectively communicate and document complex technical issues with both technical and non-technical personnel.
- Must be able to operate with minimal supervision, a forward thinker and problem solver.
- Able to lead and mentor a Systems Analyst and Systems Engineer team.
- Demonstrated experience in software workflow and development.

- Expert knowledge of Network Architectures.
- Required: CDIA+, MDI (1 & 2).
- Desired (Any): MCP, CNA, CNE, MCSE, Supported 3rd Party Software Certifications.
Company Overview
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers' site, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at

Workstyle Description
Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office two company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#RB1 #PM20
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
7+ years
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