Presales Professional Service Manager
Melville, NY 
Posted 7 days ago
Job Description
Presales Professional Service Manager
Location US-NY-Melville
Company Canon Solutions America, Inc.
Requisition ID 26899
Category Product Support
Position Type Full-Time
Workstyle Hybrid
Responsible for building and executing various programs that will increase productivity and revenue across our organization. For this role a deep understanding of Pre-sales, Professional Services selling with a sales justification for Professional Services. The key to this role is a national mindset of collaboration with each of our four Sales zones, while providing best practices across the Pre Sales team.
- Provides technical knowledge in sales meetings by presenting solutions presentations, demonstrations, customer trainings, and proof of concepts.
- Responsible for project management of customer engagements, identifying, allocating and managing project resources, documenting proposed solutions, providing high level estimates and or a statement of work while driving solutions towards a sale.
- Collaborates with Sales Teams supported in planning/optimizing PS support services in securing new business.
- Assists and closes complex, highly visible projects, with a focus on Electronic Content Management & Output Management with our customers and our contractor-partners.
- Responsible for understanding the details of our standards, our product portfolio and value prop to the market.
- Responsible for supporting the operation of some products/systems within Canon Solutions America (internally assigned projects).
- Drives enablement and facilitates coaching your team with confidence on topics such as technical account planning, demo techniques, whiteboarding a solution for functional validation, storytelling, value selling of professional services, pre sales best practices.
- Reviews Pre-Sales projects to maintain SLAs and quality standards across the team.
- Prepared Monthly Performance and Tracking Reports for our National Team.
- Drived achievement of assigned Professional Services target through monitor and mentoring of teams attention and contribution.
- Monitord the SOW process adherence for the job related systems.
- Supportd the team on an as needed basis in order to maximize support value and individual productivity in the area of Pre-Sales.
- Meets with teams to develop strategies on how to improve customer satisfaction.
- 5+ years in a pre/sales-related role (sales, presales, value management, customer success, etc.) selling enterprise software.
- 4+ years of experience leading people and/or mentoring colleagues on pre sales opportunity strategy.
- Degree in Computer Science or related field, or equivalent technical certifications/experience.
- Strong leadership, communication, organization, and multi-tasking abilities.
- Proven track record in achieving loyalty and building trust/consensus in delivery of PS support services, internal and external.
- Must be able to effectively communicate and document complex technical issues with both technical and non-technical personnel.
- Must be able to operate with minimal supervision, a forward thinker and problem solver.
- Demonstrated experience in software workflow and development.
- High level understanding of color and color technologies.
- Expert knowledge of Network Architectures.
Company Overview
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers' site, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at

Workstyle Description
Hybrid - This position is full time and offers a hybrid work schedule requiring you to be in the office two company designated days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#FS22 #LI-KM #LI-Hybrid
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
4+ years
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