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Customer Service Rep
Brookfield, WI / Pewaukee, WI / Waukesha, WI
Job Description
Customer Service Rep
Responsibilities:
Responsibilities:
- Interact with cross functional teams via email, phone, and customer portals.
- Enter customer orders & revisions and takes appropriate actions to ensure customer requirements are met.
- Processes service issues including generating RMAs and return shipping documents for incoming returned product and approve related workflows.
- Generates pick tickets and maintain weekly Shipment report, collaborating with purchasing, production, and shipping to meet target ship dates.
- Produces reports, communications, and order documents when required.
- Ensures calls and correspondences are addressed within standard response time.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- High school diploma is required with a minimum of 2-5 years’ experience.
- 2-5 years of customer service experience in a regulated industry
- Ability to work in a fast-paced environment as well as multi-task
- Computer proficiency with MS Office; Word, Excel, Outlook, Etc.
- Professional demeanor and excellent written and verbal communication are essential
- Quality orientation and high attention to detail
- Ability to perform problem analysis and problem resolution
Job Summary
Start Date
ASAP
Employment Term and Type
Regular, Full Time
Hours per Week
40
Work Hours (i.e. shift)
1st
Salary and Benefits
$25-$26.00
Required Education
High School or Equivalent
Required Experience
2 to 5 years
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