Territory Account Manager
Milwaukee, WI  / Wauwatosa, WI  / Gurnee, IL 
Posted 15 days ago
Job Description

Our Story:  
Crisis Prevention Institute Inc. is the worldwide leader in evidence-based de-escalation and crisis prevention training, and dementia care services. Since 1980, we’ve helped train more than 15 million people within service-oriented industries including education, healthcare, behavioral health, long-term care, human services, security, corrections, corporate, and retail.

At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and SecuritySM of everyone. We believe in the power of empathy, compassion, and meaningful connections. We believe personal safety and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning. It is what defines and differentiates us, and informs our core beliefs.


The Role:

You will be responsible for strategic account and territory management of a geographic territory by selling CPI’s training programs and products to targeted organizations, orchestrating all aspects of the sales process and facility-based training program logistics. Responsible for retaining and growing an existing customer base while developing new business clients through company-supported marketing efforts, and prospecting additional markets or organizations that could benefit from CPI programs and products. 

What You Get To Do Everyday:

  • Coordinate CPI training programs throughout geographic territory and sell products that meet customer training plans diagnosed through a discovery call with key decision-makers and committee members.
  • Meet established sales goals in an individual player-role, as part of the CPI Sales Team. This is achieved through prospecting geographic territory for new customers and customer retention and expansion.
  • Develop new leads through research and contact inbound marketing leads to discuss clients’ training needs and offer solutions. Majority of contact is via telephone, email, fax and social media. Occasional travel may be required.
  • Conduct strategic account management calls to solve problems and provide current training data to increase sales in existing accounts.
  • Design and deliver presentations on the implementation of customer solutions.
  • Create and maintain a sales action plan.
  • Manage forecastable pipelines via our CRM system.
  • Support leadership with active involvement in projects that occur either within the department or cross-departmentally.
  • Represent CPI at local, state, or national conferences and tradeshows.

What You Bring To The Role:

  • High School Diploma or GED
  • Two years in sales or equivalent experience
  • Detail oriented and able to manage multiple priorities
  • Working Knowledge of CRM systems and Microsoft Office products

What we would like to see:

  • Bachelor’s Degree

What We Offer: 

  • Competitive salary: $45,000 base, plus monthly commissions (six-figure annual earning potential)
  • This position can work in either our Milwaukee, WI or Gurnee, IL locations 
  • Comprehensive benefits package
  • 401k
  • PTO
  • Health & Wellness Days 
  • Paid Volunteer Time Off
  • Continuing education and training
  • Hybrid work schedule

Crisis Prevention Institute is an Equal Opportunity Employer that does not discriminate against any applicant or employee on the basis of age, race, color, ethnicity, national origin, citizenship, religion, creed, sex, sexual orientation, gender, gender identity, or expression (including against any individual that is transitioning, has transitioned, or is perceived to be transitioning), marital status or civil partnership/union status, physical or mental disability, medical condition, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state, or local law. The Company will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, and general treatment during employment.

Crisis Prevention Institute is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.


Job Summary
Employment Term and Type
Regular, Full Time
Salary and Benefits
$45,000 + uncapped commission
Required Education
High School or Equivalent
Required Experience
2+ years
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