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Job Description

What you will be doing?
* Provides in-depth product support to FIS clients by resolving incoming inquiries.
* Responds to customer product inquiries via telephone or in written internet-based email or chat sessions.
* Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
* Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.
* Documents customer information and recurring technical issues to support product quality programs and product development.
* Recreates client issues in test environment, Identifies/documents how applications and systems interact to support business processes.
* Resolves client concerns raised during installation, operation, maintenance or product application or compatibility matters.
* Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
* Other related duties assigned as needed.

What you will need:

EDUCATION REQUIREMENTS
Bachelor's Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.)

GENERAL KNOWLEDGE, SKILLS & ABILITIES
* Prior banking or finance related experiences a plus; personal banking experience preferred
* Documents client information and recurring technical issues to support product quality programs and product development
* Knowledge of FIS products and services
* Strong analytical skills
* Knowledge in programming, business analysis or implementation of software products
* Organizational and time management skills required
* Self-starter with proven ability to work independently
* Extremely comfortable working with computers and a variety of applications
* Excellent oral and written communications skills
* Strong problem solving skills

What we offer you:
A career at FIS is more than just a job. It's the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

FIS JOB LEVEL DESCRIPTION
Developing proficiencies role. Basic skills with moderate level of proficiency. Has broad understanding in one or more FIS Products. Follows scripts or uses documentation to solve problems. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three years of experience.

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Vaccination Requirements

Notice to all US applicants: All employees must be fully vaccinated against COVID-19. Individuals with a disability (including a medical condition) or sincerely held religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the .

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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