Technology Operations Representative II
Pittsburgh, PA 
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Posted 18 days ago
Job Description
Technology Operations Representative II
Location US-PA-Pittsburgh
Company Canon Solutions America, Inc.
Requisition ID 26473
Category Customer Service/Support
Position Type Full-Time
Overview

Second level support resource reflective of expertise and knowledge gained at level 1. Trained in customer service core requirements with demonstrated proficiency with customers, core technologies and work processes.

Responsibilities

- Demonstrates higher level customer support capabilities through assignments.
- Identifies potential opportunities to improve work processes, tools and systems to streamline workflows.
- Adept at core customer service skills.
- Supports the department as needed on special projects.
- Reduced level of oversight required by manager to compete tasks.

Customer Service
- Early experience employing customer service skills acquired through Canon training.
- Demonstrates consistent respect to customers.
- Contributes information to customer database.
- Generates customer relationships appropriately.

Qualifications

- HS Diploma, GED, or equivalent experience required, plus 2 to 4 years of related experience.
- Associates degree or equivalent required.
- Must have been a back-up for an install Lead.
- Adept at listening to customer and matching their energy, paraphrasing back to understand their concerns/issues, and assuring that they will personally ensure that a solution is found and implemented.
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
- To be established with Co-op organization in alignment with their course descriptions. Canon courses or equivalent experience.

Company Overview
About our Company - Canon Solutions America, Inc. empowers companies of all sizes to succeed by supplying market leading enterprise, production, and large format printing solutions, supported by exceptional professional service offerings. With unwavering dedication to promote professional innovation, Canon Solutions America, Inc. helps drive sustainability, nurture efficiency, and regulate costs through the unification of comprehensive digital and traditional printing and document management solutions. As a wholly owned subsidiary of Canon U.S.A., Canon Solutions America, Inc. is headquartered in Melville, NY and has sales and service locations across the U.S. Our parent company, Canon Inc. (NYSE: CAJ), which earned approximately $30.4 billion in global revenue in 2020, ranks third overall in U.S. patents granted in 2020 and was named one of Fortune Magazine's World's Most Admired Companies in 2020.

Canon Solutions America offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/internet/portal/us/home/about/careers/benefits-compensation/

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

We are an EEO/AA employer. Minority/Female/Individuals with Disabilities/Protected Veterans.

If you are not reviewing this job posting on our Careers' site csa.canon.com/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at csa.canon.com/careers.

#CSA
Posting Tags
#LI-KG1 #PM20
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2 to 4 years
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