Ambulatory Access Supervisor - 100% FTE - University Hospital
Madison, WI 
Posted 11 days ago
Job Description

Join the #1 hospital in Wisconsin!

We are seeking an Ambulatory Access Supervisor to:

  • Oversee a team of Ambulatory Access staff ensuring the team successfully delivers excellent service that meets or exceeds organizational standards.
  • Ensuring the team consistently meets individual and collective performance standards for patient access functions within the UW Health Ambulatory Access division, including scheduling, telephone usage, customer service and referral management.
  • Serve as an operational partner and liaison to support clinic leaders and scheduling operations and is responsible for regular communication with those individuals.


Minimum - High School Diploma or equivalent

Preferred - Bachelor's degree in Healthcare, Business Administration, or other business-related field

Work Experience:

Minimum - Three (3) years of progressive leadership responsibilities with experience working in Hospital Access Services, Revenue Cycle, Clinic Operations, or other related field.

Preferred - Supervisory experience in Access Services, Registration, Patient Accounting or Clinic Operations.

Required Skills, Knowledge, and Abilities:

  • Knowledge of healthcare or contact center operations
  • Ability to work independently, make decisions, meet deadlines, multi-task, and solve problems under a high degree of pressure
  • Ability to use computers with facility, including applications applicable to role (Phone systems, Workforce Optimization software, Microsoft Office suite, etc.)
  • Experience with a hospital-based computer system (preferably Epic)
  • Ability to interact with and work around people
  • Ability to make sound judgments in demanding situations
  • Ability to react to frequent changes in duties and volume of work
  • Effective verbal and written communication skills
  • Ability to listen empathetically
  • Demonstrates an aptitude and willingness to learn new responsibilities
  • Excellent verbal and written communication skills
  • Ability to logically organize details
  • Ability to manage multiple concurrent activities
  • Ability to build and maintain a positive, supportive, patient-centered work culture

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.

Work Schedule:

100% FTE, 40 hours per week. Scheduled shifts are 8:00 AM - 5:00 PM, Monday through Friday. Hours may vary based on the operational needs of the department.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
3 years
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