As a Customer Service Loan Specialist, you will work with customers to explain our offerings, as well as conduct outreach to customers who are overdue on loan payments, working with them to identify solutions. The Customer Service Loan Specialist supports the Branch Manager in creating a positive, supportive, and well-run office in the communities we serve. As a customer service Loan Specialist, you will be provided in-depth training to understand our products and how we are able to help our customers. There are tremendous growth opportunities from this role throughout our company!

Our employees – just like our customers – are the heart and soul of what we do. Friendly, reliable, customer service is at the heart of our success.

Position Responsibilities:

• Provide excellent customer service, both in person and over the phone
• Receive and post loan payments in an efficient, friendly manner
• Contact customers who are overdue on loan payments; work with them to identify solutions for repayment
• Balance the cash drawer daily
• Make daily bank deposits
• Maintain compliance with Sun Loan Company policies and procedures
• Tax preparation support (if applicable)
• Network to attract new business
• Work closely with other team members and manager to reach branch goals

Position Requirements:

• One year customer service experience from any industry
• Basic computer skills and ability to operate a calculator
• Must have reliable transportation
• Ability to work Monday-Thursday 8:30am-5:30pm; Fridays 8:30-6pm and occasional Saturdays 8:30am-12:30pm, additional hours may be required (No Sundays)
• Must be at least 18 years of age