Old Republic Surety Company (ORSC) is currently seeking a Customer Service Representative - Agency Support to join its Agency Services Team in Brookfield, WI.  ORSC ranks among the nation's top underwriters of contractors' performance and payment bonds, miscellaneous surety, and commercial fidelity, offering thousands of types of bonds. We are growing across the country which is creating new opportunities across the organization.   

In general, the Customer Service Representative - Agency Support is responsible for prompt and efficient processing of new business, renewals, cancellations, and changes at the Home Office level.

Essential duties for the role are as follows:

• Process the paperless only and electronic bond purchasing systems new and renewal business, cancellations, and endorsements.
• Prepare billing invoices, continuation certificates, policies, and cancellation and reinstatements notices for outgoing mail.
• Communicate with branch and field personnel and agents regarding processing transactions.
• Assist agents in utilizing the electronic bond purchasing systems and the company website.
• Retrieve credit reports using computer software as requested by the Underwriting Department.
• Prepare various types of correspondence for the Home Office Underwriters including memos and branch audit materials.
• Create new bond and credit files for Home Office Underwriters.
• Perform various administrative tasks, including but not limited to:  faxing, scanning, copying, reviewing and distributing various reports, and collateral processing.
• Other duties as assigned.

This position requires a High School diploma, or equivalent, and a minimum of two years related experience, or an equivalent combination of education and experience.

Working as an Customer Service Representative - Agency Support requires one to work independently and effectively within a fast-paced environment.  Proficiency with Microsoft (MS) Windows and Office products is necessary, specifically Excel.  Other skills necessary include excellent oral and written communication skills, strong organizational and accurate proofreading skills, the ability to maintain accurate records, the ability to exercise discretion with confidential information, strong attention to detail, and the ability to use a variety of office equipment.

Old Republic Surety Company offers numerous opportunities for our employees to grow and prosper.  We have a culture of growth from within and we support our employees’ pursuits in advancing their careers.  We offer this in an open-door, collaborative workplace that encourages and rewards both teamwork and individual contributions.  We want bright, passionate individuals who share our values and quest for success.    To learn more about our company culture and our outstanding benefits, please visit our website and watch this video.

Interested?  Click ‘apply’ and follow some very simple steps to get your resume in front of the Talent Acquisition Team.

Old Republic Surety Company is an Equal Opportunity Employer and is committed to maintaining a diverse workplace.