Reimbursement Representative - Administrative Office Building
Middleton, WI 
Posted 13 days ago
Job Description

Join the #1 hospital in Wisconsin!

We are seeking a Reimbursement Representative to:

  • Follow up with third party payers and patients on outstanding account balances (including credit balances) to facilitate prompt resolution of outstanding account balances.
  • Verify patient coverage information and update registration as required.


Minimum - High School Diploma or equivalent

Preferred - Associate's Degree in Business, Finance, Health Information Management, or related field.

Work Experience:

Minimum - One (1) year of experience in an insurance, finance, medical, hospital, or customer service related field.

Preferred -

  • Revenue Cycle (healthcare business, financial or insurance) experience
  • Epic experience
  • Knowledge of medical and insurance terminology, CPT, ICD coding structures, and billing forms (UB, 1500)

Required Skills, Knowledge, and Abilities:

  • Ability to make good judgments in demanding situations
  • Ability to react to frequent changes in duties and volume of work
  • Effective communication skills
  • Ability to listen empathetically
  • Ability to logically and accurately organize details
  • Ability to manage multiple tasks with ease and efficiency
  • Self-starter with a willingness to try new ideas
  • Ability to work independently and be result oriented
  • Positive, can-do attitude coupled with a sense of urgency
  • Effective interpersonal skills, including the ability to promote teamwork
  • Strong problem solving skills
  • Ability to ensure a high level of customer satisfaction including employees, patients, visitors, faculty, referring physicians and external stakeholders
  • Ability to use various computer applications including EPIC
  • Excellent PC operating skills (keyboard, mouse) and use of MS Office
  • Broad knowledge of health care business office practices and principles
  • Basic math skills and knowledge of general accounting principles
  • Maintain confidentiality of sensitive information
  • Knowledge of Business Office policies and procedures
  • Knowledge of local, state and federal healthcare regulations

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

Work Schedule:

100% FTE, 40 hours per week. 8 hour shifts between the hours of 6:00 am - 7:00 pm, Monday - Friday. Hours may vary based on the operational needs of the department.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
1 year
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