HR Service Center Representative - Administrative Services Building
Madison, WI 
Posted 13 days ago
Job Description

Join the #1 hospital in Wisconsin!

We are seeking a HR Service Center Representative to:

  • Respond to escalated Tier I inquiries into the Human Resources Service Center via telephone or the case management tool utilizing all available tools and resources.
  • Utilize case management tools to track and monitor requests from employees, leaders, vendors and applicants.
  • Utilize standard operating procedures and policies to assist in answering employee/physician/leader inquiries and resolving issues.


Minimum - High School Graduate

Preferred - Associate's Degree in Human Resources or Bilingual

Work Experience:

Minimum - 1 year experience in direct customer service role, preference in an HR environment; relevant internship experience considered

Preferred - 1 year of experience in Human Resources

Licenses and Certifications:

Preferred - PHR

Required Skills, Knowledge, and Abilities:

  • Strong computer skills, including Microsoft Office, HRIS (i.e. Oracle Cloud), Recruitment applications (i.e. Oracle Cloud Recruiting), Case Management and Knowledge management tools (i.e. Oracle Cloud Suite)
  • Demonstrated knowledge of Human Resources
  • Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service
  • Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation
  • Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters
  • High sense of urgency for meeting commitments and completing assignments
  • Ability to consistently deliver high quality customer service in a professional manner

Physical Requirements:

Sedentary: Ability to lift up to 10 pounds maximum and occasionally lifting and/or carrying such articles as dockets, ledgers and small tools. Although a sedentary job is defined as one, which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required only occasionally and other sedentary criteria are met.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, women, and LGBTQ+ and non-binary identities are strongly encouraged. EOE, including disability/vets.

Work Schedule:

This full-time, 40 hours per week opportunity will work the following schedule: Monday through Friday, between the hours of 7:30 AM and 5:00 PM. Hours may vary based on the operational needs of the department.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
1+ years
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