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Bilingual Customer Care Representative
West Bend, WI
Job Description
We are currently recruiting for a Bilingual Customer Service Representative for a company located in West Bend, WI
Up to $20/hr
1st shift with some Saturday work
Can work from home after training
The primary function of this position is to accept incoming calls to assist customers with anything from simple questions, to setting up payment arrangements, verification of new orders, etc. This position is responsible for providing efficient, friendly service to all the loan holders and distributors.
Essential Duties and Responsibilities:
- Make outbound calls for the verification and set up of new loans
- Take incoming phone calls from customers to answer questions regarding their existing loan or to help them make payments on their delinquent or non-delinquent account
- Take incoming phone calls from new customers for verification of their new loan application
- Direct miscellaneous incoming calls to the appropriate person/department
- Prepare and send correspondence regarding customers inquiries via mail, email and website
- Use skip tracing or other methods to locate customers
- Contact distributors to resolve customer issues with merchandise, delivery or installation of products purchased
- Process credit/loan disputes or verification questions as requested
Requirements and Qualifications:
- Bilingual in English and Spanish
- High school Diploma or Equivalent
- Customer Service experience is required
- Must have excellent phone etiquette with a pleasant attitude
- Must have excellent written and verbal communication skills
- Must have patience and the ability to stay calm in difficult situations
- Must be detail-oriented and a self-starter
- Must be able to prioritize and make decisions
- Must be able to work a flexible schedule, including some nights and Saturdays
- Must be able to learn new concepts quickly
- Must have general typing skills
- Must be able to work well individually and as part of a team
- Previous experience in consumer finance is a plus
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
18.00-20.00
Required Education
High School or Equivalent
Required Experience
Open
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