The Customer Service Representative is responsible for establishing a professional image of State Bank of Chilton. The CSR will greet customers in a courteous manner while building relationships to deliver exceptional customer service. Responsible for accurately servicing the customers’ needs by providing assistance with bank accounts, processing transactions efficiently, and identifying the customer’s needs. The CSR will maintain and accurately balance a cash drawer. The CSR will maintain knowledge of bank products to assist and meet the needs of customers.
Accurately process deposits for businesses and individuals in a timely manner.
Receive loan payments verifying payment dates and amount due.
Cash checks while examining the legality of the item, checking for endorsements, dates, bank names and sufficient funds while identifying the person/business receiving payments.
Process savings and checking withdrawals confirming identification of the customer.
Accurately process night deposits and mail deposits.
Properly scan work in a timely precise manner.
Sell monetary instruments.
Balance cash drawer daily.
Take initiative to find variations
Buy and sell cash to main vault according to policy and procedure
Prepare money to sell to the Federal Reserve
Answer customer inquiries in a confident way providing exceptional service.
Open new accounts for consumers, businesses and organizations effectively explaining the products and regulations to the customer. Obtain all customer identification to actively complete all federal, state and bank policy and procedure.
Resolve problems and discrepancies concerning customers’ accounts.
Explain, promote or sell products and services to customers and non-customers.
Follow extreme confidentiality policy and procedure
Continue education on banking regulations
Complies with bank operations and security procedures by participating in all dual control functions
Other duties deemed necessary
Skills and Abilities Required
Extensive cash handling experience
Prior banking experience
High School diploma or equivalent
Knowledge of general mathematical applications
Able to read and write numbers legibly
Knowledge of computer programs, word, excel, managing files and records
Able to speak English fluently
Must be detail orientated
Exceptional communication skills to be able to communicate courteously and professionally.
Ability to work under pressure
Must be able to work in a team environment with the ability to interact well and in a positive manner with co-workers and management
Exceptional customer service skills and ability to interact with a variety of people.
Honesty and integrity to maintain confidential information.