Salesforce Administrator
Santa Ana, CA 
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Job Description
Company SummaryJoin our team! First American Data & Analytics, a division of First American Financial Corporation, is a national provider of property-centric information, analytics, risk management and valuation solutions. First American maintains and curates the industry's largest property and ownership dataset with over 7 billion document images. Our major platforms and products include: DataTree, FraudGuard, RegsData, TaxSource and ACI. The First American Data & Analytics division boasts more than 20 patents and remains at the forefront of innovation - leveraging technology and data to deliver best-in-class decisioning solutions. Fueled by our industry-leading data and using our technology and proprietary process, our solutions provide lenders, real estate and title companies with actionable insights - enabling them to make better, increasingly automated, decisions. With offices in all major metropolitan areas, including California and New York, DNA teams work collaboratively from across the country. First American (NYSE: FAF) is the ideal place to build your career. We believe our people are the key to the company's continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and as a result been named to the Fortune 100 Best Companies to Work For list for five consecutive years and more than 50 regional Best Places to Work lists. For more information, please visit www.FirstAmDNA.com.

Job Summary

Administers the Customer Relationship Management (CRM) application. Responsible for maintaining the CRM systems support and updating function. Monitors end-user usage of systems and performs daily administrative tasks.

Essential Functions

  • Provide technical solutions and facilitate escalated support for non-routine, highly complex technical issues
  • Analyze the needs of internal users, identify problems, research issues and recommend solutions
  • Develop and maintain documentation on processes, policies, configuration and user guides
  • Administer and support Salesforce.com, including but not limited to managing multiple user setup, profiles and roles; and customizing objects, fields, formulas, record types, page layouts and validations
  • First point of contact for internal users, providing technical guidance and support
  • Develop and implement a new Service Cloud environment
  • Complete User Administration
  • Develop and create customized reports and dashboards for users at all levels of the organization
  • Develop and maintain validation rules and custom work flow
  • Perform intermediate QA testing for iterative development cycles across various Salesforce projects
  • Perform intermediate user testing including developing test plans, creating user test cases, and scheduling testers
  • Audit and maintain data quality
  • Develop and test new functionality and customization or enhancements
  • Keep up to date with new releases and improvements in Salesforce and AppExchange

Knowledge and Skills/Technology Used

  • Intermediate proficiency with Salesforce's declarative capabilities, including workflows/validation rules, data security features, and deployment of change sets
  • Knowledge of Salesforce best practices related to release management and deploying changes from sandboxes to production
  • Ability to work with individual business units to understand their processes and translate their needs into actionable salesforce requirements for configuration/development
  • Strong verbal and written communication skills and the ability to interact with individuals at all levels of the organization
  • Conceptual understanding of relational databases
  • Experience working with Apex Data Loader
  • Process-driven
  • Able to prioritize independently
  • Attention to detail
  • Strong interpersonal skills
  • Self-motivated; self-starter
  • Ability to manage multiple tasks and respond quickly to emergent problems
  • Proficient in Microsoft Word, Excel and PowerPoint

Typical Education

  • Bachelor's degree or equivalent combination of education and experience

Licenses or Certificates

  • Salesforce admin required

Typical Range of Experience

  • 4-7 years of proven experience with Service Cloud and Salesforce administration, implementation and process improvement
  • 4-7 years hands-on administrator experience with Salesforce, building applications using standard Salesforce customizations & automation features

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401K and other great benefits like an employee stock purchase plan. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
4 to 7 years
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