Parts Counterperson
West Bend, WI 
Posted 4 days ago
Job Description
  • Respond to customer parts or information requests quickly 
  • Communicate with customer when a delay in response will occur and offer alternatives 
  • Determining availability and price information and document as necessary
  • Providing parts to customer from stock, procuring locally or creating a parts order as directed 
  • Monitor the status of customer orders, advising in case of problems and notifying upon arrival
  • Build relationships and provide quality customer service with a sense of urgency 
  • Determine the availability and lead times of parts 
  • Timely response in fielding a high volume of calls and in-person customers

Must be at least 18 years old. Parts experience, particularly in a truck, automotive dealership or aftermarket environment is preferred. 

  • An ability to recognize opportunities for process and operational improvement
  • Basic PC (Personal Computer) access skills and basic understanding of PC systems
  • The knowledge and ability to apply basic mathematics
  • The ability to communicate via written messages, including neat, legible handwriting
  • Multi-tasking ability, especially in dealing with interruptions and quick acknowledgements
  • Remaining aware of surrounding people and elements while concentrating on a task
  • Participation in educational classes as directed by the Parts Manager or Supervisor
  • Ability to lift, carry, and move up to 50 pounds
  • The ability to stand during the majority of an 8-hour shift
  • The ability to work beyond the scheduled 8-hour shift, as needed and directed by Manager
  • Work to ensure that customers' requests are fulfilled in entirety and exceed expectations to maximize customer satisfaction
  • Abide by and enforce all rules, regulations, policies, and best practices to meet the company's standards of conduct
  • Demonstrated ability to take full responsibility for problems, issues, and performance in all circumstances
  • Presents a high level of attention to all the work that is produced. Must continually strive to improve their quality of performance
  • Understands the importance of placing the company's goals before their own. Must hold and maintain a broad perspective of the company to work towards shared common goals
  • Must be a highly motivated individual who is willing to take initiative to achieve greater results beyond what is required 




Job Summary
Employment Term and Type
Regular, Full Time
Hours per Week
Required Education
High School or Equivalent
Required Experience
1+ years
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