Parts Counterperson
Racine, WI 
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Posted 4 days ago
Job Description
RESPONSIBILITIES
  • Respond to customer parts or information requests quickly 
  • Communicate with customer when a delay in response will occur and offer alternatives 
  • Determining availability and price information and document as necessary
  • Providing parts to customer from stock, procuring locally or creating a parts order as directed 
  • Monitor the status of customer orders, advising in case of problems and notifying upon arrival
  • Build relationships and provide quality customer service with a sense of urgency 
  • Determine the availability and lead times of parts 
  • Timely response in fielding a high volume of calls and in-person customers

SKILLS, KNOWLEDGE AND EXPERIENCE
Must be at least 18 years old. Parts experience, particularly in a truck, automotive dealership or aftermarket environment is preferred. 


PERSONAL QUALITIES AND CRITICAL COMPETENCIES
  • An ability to recognize opportunities for process and operational improvement
  • Basic PC (Personal Computer) access skills and basic understanding of PC systems
  • The knowledge and ability to apply basic mathematics
  • The ability to communicate via written messages, including neat, legible handwriting
  • Multi-tasking ability, especially in dealing with interruptions and quick acknowledgements
  • Remaining aware of surrounding people and elements while concentrating on a task
  • Participation in educational classes as directed by the Parts Manager or Supervisor
  • Ability to lift, carry, and move up to 50 pounds
  • The ability to stand during the majority of an 8-hour shift
  • The ability to work beyond the scheduled 8-hour shift, as needed and directed by Manager
  • Work to ensure that customers' requests are fulfilled in entirety and exceed expectations to maximize customer satisfaction
  • Abide by and enforce all rules, regulations, policies, and best practices to meet the company's standards of conduct
  • Demonstrated ability to take full responsibility for problems, issues, and performance in all circumstances
  • Presents a high level of attention to all the work that is produced. Must continually strive to improve their quality of performance
  • Understands the importance of placing the company's goals before their own. Must hold and maintain a broad perspective of the company to work towards shared common goals
  • Must be a highly motivated individual who is willing to take initiative to achieve greater results beyond what is required 

LAKESIDE IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER


 

 

Job Summary
Employment Term and Type
Regular, Full Time
Hours per Week
40
Required Education
High School or Equivalent
Required Experience
1+ years
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