Location: MINNEAPOLIS, MN, United States
Job Family : Support
Job Type : Regular
Posted : Jan 10, 2021
Job ID: 19764
With annual sales of $14.3 billion in fiscal year 2019, Parker Hannifin is the world's leading diversified manufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of mobile, industrial and aerospace markets. The company has operations in 50 countries around the world. Parker has increased its annual dividends paid to shareholders for 63 consecutive fiscal years, among the top five longest-running dividend-increase records in the S&P 500 index.
Primary Duties: *Provide assistance to customers in a specific group of accounts *Process customer inquiries via phone, email, automated service ticket software, fax and/or mail. *Provide price quotes using standard price sheets, approved formulas or RFQ database. *Enter all RFQ requests from customers into the database daily *Apply knowledge through catalogue material and technical literature in communications with customers. *Conduct contract review for all orders and communicate any issues to customer. *Responsible for issuing all RGA's to the customers, closing all RGA's , sending engineering reports to customers, sending back product and issuing all credits associated with RGA's *Process manual order entry Secondary Duties: *Liaison between customers and production control, business units and engineering. *Authorize requests for return of merchandise *Develop a professional rapport with customers *Special projects as assigned by the Sales Administration Manager.
Minimum Qualifications: *2yr degree or higher desired, not mandatory *Knowledge of Quick Coupling Division products preferred *Fluid Power Background highly recommended *Customer Service experience a must. Candidates must exhibit strong work ethic, attention to detail and an aptitude for working in a variety of computer programs such as Microsoft office and Lotus Notes. A basic understanding of dos based order entry systems a plus.
Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. U.S. Citizenship/Permanent Resident is required for most positions. ("Minority/Female/Disability/Veteran/VEVRAA Federal Contractor") If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf