Verifies health benefits, deductibles and co-payments prior to appointments and notifies patient of their financial obligations.
Work with patients that have high financial obligation balances and set up payment plans where appropriate.
Refer uninsured patients to Outreach and Enrollment staff to investigate health coverage resources available for the patient.Verify pre-authorization has been obtained and arrange patient payment for services not covered by insurance prior to visit.
Verify accurate insurance information has been scanned into Centricity system.
Verify sliding fee documents have been obtained, calculated correctly and updated when appropriate.
Identify and assist patients who qualify for the hardship application and present completed forms to Finance for review.
Embraces change that improves results and assists others through the change process.
Acts as a team member and collaborates with other teams and departments within the organization to meet patient care needs.
Communicate effectively in a timely manner. Demonstrate understanding of effective verbal and written communication skills.
Participate in departmental trainings and maintain continuing education requirements.
Perform other job-related duties, as may be assigned.
Education: High School graduate.
Experience: Experience in health care billing and/or registration and prior work with electronic health record systems and customer service.
Expertise: Analytical and critical thinking skills to make independent decisions in a complex, fast-paced environment. Microsoft Office experience. Excellent communication skills, both verbal and written. Excellent organizational skills required for prioritizing workload.
Language: Comprehend and use basic language either written or spoken to communicate information and ideals.
Hours of Work: May vary based on Organizational need.
Travel: May vary based on Organizational need.
Milwaukee Health Services, Inc. is an equal opportunity employer.
Milwaukee Health Services, Inc. does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or veteran status.