Inside Sales Coordinator - Drive Services
Brookfield, WI 
Posted 1 month ago
Job Description

Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.

ABB Drives is a pioneering technology leader, providing products and solutions to help our customers maximize productivity, safety and energy efficiency, with a focus on reducing impact on the environment.

The role reports to the Inside Sales Manager - Drives Service, and is located in Wauwatosa, Wisconsin. As a Inside Sales Coordinator you will be responsible for generating quotes and providing commercial support to external and internal service accounts. This includes generating quotes for non-catalog service items, responding to RFQs and providing operations handoff material upon receipt of order.

Your responsibilities
  • Will manage the Inside Sales for Drive Services business. Primary responsibilities include ensuring that customer inquiries are responded to within one business day.
  • Provide quotation leadership for non-catalog service items, recommended spare parts lists, service items that require engaging the technical support team for part identification, special pricing, or third-party sourcing.
  • This activity will require leveraging the entire global ABB organization and holding these resources accountable for a response.
  • Manage handoff process to project manager and, or order entry team for non-catalog service items and engineered service solutions.
  • Provide follow-up on open quotations. Promote a culture that embraces continuous process improvement, personal accountability, teamwork, and customer service to achieve objectives, and improve operational productivity and customer relations.
  • Exhibit the ability to effectively work simultaneously on many priorities that change frequently.
  • Insure that all related activities meet legal and ethical compliance requirements; are in accordance with overall Company policies & procedures; are conducted with employee safety as a first priority; and, are aligned with the organization's goals and objectives. Responsible for other related duties as assigned.
Your background
  • High School Diploma or GED and 5 years of experience in support sales, inside sales, quotes / proposals, order management, customer service, OR Associate's Degree and 3 years of experience in support sales, inside sales, quotes / proposals, order management, customer service, OR Bachelor's Degree and minimum experience required.
  • Candidates must already have a work authorization that would permit them to work for ABB in the USA.
  • Experience with SAP, is highly preferred. Microsoft Office: Excel and Word are crucial to succeed in this role.
  • Requires broad knowledge of company products, systems, processes, and organization.
  • Ability to clearly communicate, under limited guidance, with customers. Business specific experience with ABB's MV products and LV products is desired.

Equal Employment Opportunity and Affirmative Action at ABB Inc.

ABB Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.
All qualified applicants will receive consideration for employment without regard to their sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law. For more information regarding your (EEO) rights as an applicant, please visit the following websites:


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
5+ years
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