POSITION SUMMARY: Responsible for providing clerical and clinic support functions for the WIC program. Will perform varied clerical, typing, word processing and health screening tasks. Execute clerical duties to maintain program records and reports. Answer department telephones and client inquiries. Prepare health screening room area with proper supplies and equipment. Assist in client examinations, e.g., perform blood testing and anthropometrical measurements.
Perform general client intake/registration in an efficient and timely manner with standard processing time frames completed within:
10 minutes for initial certification and 5 minutes for mid-certification
Complete appropriate client record forms.
Answer phone lines with proper greeting and within established departmental telephone service levels
Acknowledge and provide a welcoming greeting to all clients and/or visitors upon entry to the WIC department.
Maintain filing system for program and file documents appropriately.
Participant in WIC clinic team meetings to assist in quality assurance initiatives.
Disseminate a variety of referral and relevant service information within scope of practice.
Make copies of documents and distribute as appropriate.
Mail correspondence as assigned.
Set up health screening room, calibrate equipment, and assure availability of supplies.
Measure and accurately record client statistical data in the computer.
Accurately perform WIC screening tests and procedures, including, but not limited to, height and weight measurements, reviewing growth chart, and finger stick for hemoglobin and/or lead levels.
Stock and prepare exam area accordingly.
Assist patients in need of help, i.e., handicapped. Escort patients to and from exam area, help patient undress and dress, if required.
Maintain standards of infection control practices.
Assist in maintaining inventory of clinic and medical supplies.
Maintain quality control and equipment maintenance records.
Perform data entry of immunization records.
Complete weekly assigned clerical reports related to caseload management which may include missed appointments, benefit no show, benefit issuance reminder, and unscheduled mid- certification or recertification appointments.
Assist in maintaining the cleanliness of the office environment
Accurately enter WIC lead billing data into the MHSI CHC patient registration tab as assigned with < 3% error
Perform other job-related duties, as may be assigned.
Education: High school graduate or equivalent. CPR certification ( BLS provider) required
Experience: Experience in an office and/or healthcare setting with at least one year of on-the-job training in a clinic or physician’s office preferred. Home Health Aide/Nursing Assistant certification or equivalent course work preferred.
Expertise: Knowledge of general office practices and procedures. Ability to type 35-45wpm accurately, and knowledge of how to use basic office equipment such as fax machine, postage machine and copier. Ability to work well with multi-disciplinary and multi-cultural staff and groups. Possess excellent written and verbal communication skills. Must have basic computer skills. Ability to respond positively to flexible and changing work schedule and environment. Ability to work with minimal supervision. Must be able to provide safe, efficient, and effective care. Previous skills and special interest with children a plus. Ability to work in team environment. Able to fulfill physical demands of job, sensory demands (seeing and hearing), and cognitive demands. (concentration, conceptualization, memorization).
Language: Comprehend and use basic language either written or spoken to communicate information and ideals.
Hours of Work: May vary based on organizational need.
Travel: May vary based on organizational need.
Milwaukee Health Services, Inc. is an equal opportunity employer.
Milwaukee Health Services, Inc. does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or veteran status.