Provides excellent customer care to customers in a timely manner.
Provides accurate information to customers in a friendly manner.
Seeks out answers to questions within the customers situation.
Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge.
Fosters a positive team atmosphere in all functions of Customer Support.
Maintains a "customer first" attitude at all times.
Performs and create accurate inventory of customers belongings.
Able to work overtime as needed.
Performs other duties as assigned.
Proficient with Microsoft Office Suite (e.g., Word, Excel, Outlook);
Intermediate computer skills;
Excellent verbal and written communication skills;
Strong customer service skills;
Excellent problem-solving skills;
Ability to provide customer friendly etiquette;
Ability to evaluate a situation objectively and review situations in a supportive and empathetic manner;
Ability to troubleshoot issues, offer accurate information;
Ability to work independently with a high attention to detail;
Availability to work first shift hours;
Accurate grammar, punctuation and spelling; and can-do attitude;
Must posses a WI valid driver’s license.
Able to pass a background check.
While performing the duties of this job, the employee is regularly required to talk and hear to create an inventory. The employee is regularly required to stand and walk. On occasion, the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds but not limited. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.