General Summary Reports to Chief Operations Officer. Responsibilities include, but not limited to, day to day operational oversight, supervision of personnel, evaluating staffing levels and time off requests, conducting performance reviews, conflict resolution, scheduling, monitoring productivity levels, quality and process improvement, managing clinic efficiency, and working closely with the medical director(s) on program planning, development and implementation.
Essential Job Duties This job description is intended to summarize the essential functions of and requirements for the performance of this job. It is not meant to be an exhaustive list of miscellaneous duties and responsibilities that may be requested in the performance of this job
Models the organizational leadership practices.
Demonstrates prioritization, critical-thinking and decision-making skills. Offers insight and direction in dealing with clinical situations and responds accordingly.
Embraces change that improves results and assists others through the change process.
Acts as a team member and collaborates with the health care team to assure a team approach which provides efficient patient care practices.
Communicates effectively in a timely manner. Maintains good working relationships with the health care team in solving problems/issues in delivery of services.
Provides constructive feedback; resolves conflicts and issues in a timely manner and refers issues as appropriate. Maintains effective lines of communication with staff.
Communicates significant clinical issues; keeps leadership apprised of workflow issues and supervisory activities
Contributes to developing and attaining long range objectives including, but not limited to: financial goals, operations improvement, quality improvement, resource utilization and clinical practice enhancements.
Represents department on inter-disciplinary committees/work groups.
Identifies annual goals for own professional growth and the means by which to achieve them.
Participates in appropriate leadership, developmental and educational programs.
Job Skills and Abilities
Collaborates with all departments and interdisciplinary teams to assure delivery of quality care to the patient and family and promote effective relationships between patients/families and staff.
Collaborates with department leadership team in establishing and accomplishing department goals and objectives for the provision of services. Assist in the formulation and monitoring of department policies and procedures and recommends changes to systems, staffing and procedures as needed to improve the operations of the department.
Keeps leadership team informed of unusual patient or employee situations, patient safety events, changes in staffing requirements, recognition or corrective actions with appropriate documentation, or operational problems within the patient care department.
Prepares bi-weekly automated time sheets and verifies with department schedule for accuracy. Discusses discrepancies with staff and leadership team.
Participates in the interview team for all new employees and supplies input to Human Resources on the selection of new employees. Facilitates new employee orientation and training. Orients new employees to the policies and procedures specific to the Primary Care Clinic(s).
Monitors new processes and provides timely feedback which contributes to the decision making process.
Supervises patient care activities. Plans for staffing needs and adjusts staff schedules as needed.
Assures staff compliance with accurate departmental billing practices.
Participates in the performance review process by giving employees timely and consistent feedback regarding their performance, communicating corrective action in collaboration with leadership team and Human Resources, writing and administering performance reviews.
Communicate staff development and competency needs for staff. Sets performance standards consistent with organizational job descriptions
Mentors and coaches staff in development and enhancement of critical-thinking, decision-making skills and professional development.
Fosters an environment conducive to positive patient/family interactions and assures that service standards are met or exceeded.
Uses rounding strategies for staff and/or patients to create a link between staff engagement and patient experience.
Uses patient feedback for patient experience improvement efforts.
Acts as a patient care advocate by investigating and resolving concerns raised by staff, patient or family members.
Other duties as assigned.
Education and Experience
Masters degree in business, health care, or related area and previous supervisory experience required, previous healthcare leadership experience preferred.
Previous Clinic/Ambulatory leadership in a primary care setting strongly preferred.
Analytical and critical thinking skills to make independent decisions in a complex, fast-paced environment.
Computer related experience with spreadsheets, computer scheduling and word processing. Preferably Microsoft Office.
Excellent communication skills in order to supervise employees and interact effectively with patients, families, physicians and co-workers.