Domestic Customer Service Representative
Cary, NC  / Miami, FL 
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Job Description
Domestic Customer Service Representative (00001ZPI)

POSITION SUMMARY:

Under moderate supervision of the Customer Service Manager and Supervisors or other supervisory/management level positions within the facility, is responsible for ensuring customer satisfaction by providing World Courier customers with courteous, professional and efficient service at all times


PRIMARY DUTIES AND RESPONSIBILITIES:
  • Demonstrating professionalism on the phone and in the office.
  • Providing Excellent Customer Service to internal and external clients
  • Working together as a team with all departments and offices.
  • Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.

  • Complies with all appropriate policies, procedures, safety rules and regulations.

  • Performs related duties as assigned.
  • Assisting in the training of new employee


Qualifications
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

College education and /or industry experience preferred. Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education. Normally requires two (2) years directly related experience


MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
  • Strong customer service skills
  • Strong interpersonal skills, positive attitude & self-motivated
  • Good decision making skills
  • Good analytical skills
  • Ability to communicate effectively both orally and in writing
  • Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

  • Familiarity with World Courier services and operations
  • Strong organizational skills; attention to detail
  • Basic knowledge of Microsoft Word, Excel and inventory management system

  • Strong typing/data entry skills



Organization: World Courier Inc


Equal Opportunity Employer/Minority/Female/Disability/Veteran

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2 years
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