Intake Coordinator (CCS)
Milwaukee, WI 
Posted Today
Job Description
Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Intake Coordinator (CCS)
Job Code:2020-BHS-002
Location:Behavioral Health Services
Department:CCS (Comprehensive Community Services)
FT/PT Status:Full Time

Job Responsibilities:
Looking for your opportunity to give of yourself and "HELP PEOPLE"? Bachelor's or Master's degree in social work or a human service field? Kind, compassionate, and welcoming? Team player and a sense of humor? Join WCS! We have a full-time Intake Coordinator position available in our Comprehensive Community Services Program (CCS).

WCS has great benefits!
- Salary negotiable based on experience and level of education.
- Most holidays paid and off.
- Insurance benefits package
- Mileage reimbursement
- Generous paid time off (vacation, sick, and personal time)
- WCS can provide licensure hours for anyone working towards LPC, LCSW, or SAC.
- WCS is a nonprofit organization that qualifies for Public Service Loan Forgiveness.

Providing advocacy and social justice services since 1912, Wisconsin Community Services (WCS) is an Equal Opportunity Employer (Minority, Female, Disability, Vet). Our aim is to recruit, hire, and train individuals who are mission driven and support their personal and professional development. We place high value on individuals who are compassionate and committed to coaching others to work through their adversity. Our culture is team-oriented, and we strive to utilize the most effective evidenced-based practices to best serve our consumers as well as each other.

Position Summary:
This position is responsible for welcoming and helping to transition consumers into CCS, a psychosocial rehabilitative program. The intake coordinator is responsible for accepting referrals for admissions, completing the intake process according to CCS policies and expectations, consulting with the mental health professional, substance use professional and under the guidance of the CCS Administrator. This position may also require the intake coordinator to carry a small caseload until the consumers can be transitioned to a permanent care coordinator.

Essential Functions:

1.Manage all aspects of a time limited intake process by following existing checklists as well as CCS policies and procedures.
2.Develop rapport with consumers who will present with an array of mental health, substance use or co-occurring needs.
3.Work with consumers to identify and build an initial recovery support team of professionals as well as natural supports.
4.Complete all necessary assessments as part of the intake process including determination of program eligibility using a functional screen.
5.Responsible for accurate documentation and maintaining case files as required by agency policy, government regulations, and applicable local, state and federal codes.
6.Maintain knowledge of both mental health and substance use disorders.

Other Duties and Responsibilities:

1.Other job-related duties as may be necessary to carry out the responsibilities of the position

Job Qualifications:

Minimal Qualifications:
Bachelor's Degree in Social Work or a related field; Master's Degree preferred; one (1) year of experience working in the mental health and substance use field preferred. Must meet all the WCS employee requirements including references, criminal and caregiver background checks, and drug screen, and have a valid driver's license and insured automobile, with an acceptable driving record per the terms of the agency's insurance.

Knowledge, Skills and Abilities:
Clinical knowledge and skills to work with a mental health recovery population; organization skills in managing multiple intakes and potentially a small caseload of consumers following the intake; experience in working with individuals in recovery who have mental health concerns and/or substance use concerns; excellent assessment and interviewing skills; good understanding of mental health and substance use symptomatology and its effects on consumers and their families; ability to support consumers in difficult situations; flexible and able to multitask throughout the work day; effective use of time and resources to help maintain quality CCS services; computer skills including Word, Excel, and willingness to learn internal Electronic Medical Records; and ability to meet deadlines. Capable of working both independently and as a member of a team, both in an office and community setting.

Other Job Information (if applicable):Working Conditions: Work is performed in the office, the community, and in consumers' homes; consumers may be unstable and symptomatic at times; hours average at least 40 hours per week.

Physical Demands: Position is mobile with time spent in the community, including occasional transporting of consumers, home visits and attending meetings; driving throughout Milwaukee County; must be able to go up and down stairs.

Work Relationship and Scope: Reports directly to the Comprehensive Community Support Mental Health Professional; acts as a liaison with ancillary providers, care coordinators, community medical staff, and family members as needed.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
1 year
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