Patient Service Representative
Kenosha, WI 
Posted 14 days ago
Job Description

Kenosha Community Health Center is seeking multiple Patient Service Representatives to work in our various Medical and Dental facilities in Kenosha and Silver Lake.

Position Summary

The Patient Service Representative (PSR) is to provide exceptional patient care by creating a patient service experience that is phenomenal for each patient visit. The PSR works as a partner in the clinic together with the physician(s), dentist(s), clinical staff, other office staff and manager to provide a welcoming, caring and healing environment for patients. Where this position deals directly with patients and family members, the PSR is responsible to ensure that patients' needs are listened to, understood and resolved. The PSR Is primarily responsible for greeting, checking-in and scheduling patients that come to the clinic.

Essential Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

  • Greet all patients and guests to the clinic in a professional and courteous manner adhering to the Customer Service Policy Guidelines.
  • Check-in patients by obtaining appropriate information, verify and update patient demographic information and ensuring all required paperwork is complete and signed.
  • Ensure you are entering and selecting the correct insurance for the patient.
  • Receive and appropriately post patients co-payment or payment on an existing balance.
  • Inform patients of balances they owe when checking in.
  • Inform patients when proof of income is required.
  • Schedule and reschedule patient appointments according to the template at check-out and over the phone.
  • Create and maintain an accurate wait list.
  • Understand insurance rules and regulations, especially those related to prior authorization.
  • Maintain patient confidentiality and functions within the guidelines of HIPAA.
  • Receive vouchers and forward them to billing for processing.
  • Identify patient needing outreach services.
  • Identify and update HHA and payment plans.
  • Other duties as assigned.

Position Requirements


The PSR must be available to work Monday through Thursday 6:30am - 7:00pm; Friday 6:30am - 5:00pm and Rotating Saturdays 6:30am - 3:00pm.

Note: You must be available anytime between the hours notated above.

Part Time option would include evenings and Saturdays.


High School Diploma/GED required.


Ability to use computer software such as Microsoft Word and Excel to perform tasks is required. One year of related customer service experience is required; in a medical or dental clinic is preferred. Prior experience using and Electronic Medical Record (EMR) preferred.

Ability to communicate in Spanish (oral and written) preferred.

What we offer

As a full time employee, you will receive and impressive portfolio of benefits designed to help you maintain a comfortable lifestyle for you and your family, including Major Medical, Dental, Vision, Flexible Spending Account, Short-term Disability, Long-term Disability, 403(B) with Employer Contribution, Life Insurance, Paid Vacation and Holidays.

Kenosha Community Health Center is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
High School or Equivalent
Required Experience
1+ years
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