AIR Technology Services is seeking a Client Resource Engineer that thrives in a fast-paced, client-centric team environment. This individual would be a mid-level Windows Server & Network Engineer with “jack-of-all-trades” capacities with 2 to 8+ Years Experience. This individual should be confident in their abilities as a self-starter to provide technology consulting and support to our small to medium-sized enterprise clients.
The candidate is responsible in working within our team to serve our small- and medium-sized business clients with primarily with Windows Servers, HyperV or VMWare Virtual Servers in the areas of design, implement and support, along with consulting with client owners and employees to develop the business technology that will provide them their business outcomes. Interact with Client Resource Technicians and Service Desk Managers.
This includes but is not limited to: performing system analysis, design or re-engineering, and assist in developing technical proposals; physically installing, configuring, supporting and integrating network systems; strong ability to design/implement/support Windows Server and Hyper-V Virtual Servers; ability to troubleshoot LAN/WAN and cloud-based networks; need to be able to evaluate and troubleshoot network system performance, capacity, availability, security, interoperability, and manageability; and more!
Provide and suggest clients with timely business-focused technology solutions
Educate clients on best practices and enhanced service offerings
Provide training and technical support for clients’ users with varying levels of IT knowledge and competence
Manage client relationships
Foster technical excellence and innovation in all company activities
Regularly meet Key Performance Indicators
Proficient knowledge in Windows 7/10, Server 2008, 2012, 2016 and 2019 operating systems
Proficient knowledge of Active Directory, IP, DNS and DHCP, HyperV.
Candidate comfortable with various Routers, Switches, Firewalls and Wireless Access Points.
Installation, configuration and troubleshooting of various network hardware and software applications.
Candidate needs to be comfortable with a variety of the IT industry concepts, practices, and procedures.
Background in installing and configuring Windows systems, service packs, and general PC setup.
Understanding of PC hardware configurations. Adding memory to machines, replacing failed hard drives, and fixing minor printer malfunctions.
Excellent problem-solving skills
Extremely detail oriented
Excellent communication skills are critical to the position in order to effectively interact with management, clients, and team members
Ability to work with clients to address their needs and effectively communicate the status of any open issues
Interpersonal skills, presentation skills, and follow-up skills
Ability to plan, organize, prioritize workload and meet tight deadlines
Ability to multitask and work well in an interrupt driven position
Ability to handle confidential information
Ability to adapt in a fast-paced dynamic work environment
Ability to exercise independent judgment and make sound decisions autonomously.
Ability to assume responsibility without direct supervision.
Communications must be in a professional, helpful and courteous manner and should illustrate the candidate’s proactive and positive attitude.
Candidate must be flexible in their approach and be a team player.
Willingness to provide on-call availability 24/7 on a rotational basis.
This opportunity requires some weekend, emergency and evening work.