Group Air Travel Consultant
Virginia Beach, VA  / Washington, DC  / New York, NY  / Las Vegas, NV  / Newark, NJ  / Charlotte, NC  / Houston, TX  / Fargo, ND  / Indianapolis, IN  / Chicago, IL  / Boise, ID  / Los Angeles, CA  / Boston, MA  / New Orleans, LA  / Denver, CO  / Billings, MT  / Jackson, MS  / Kansas City, MO  / Philadelphia, PA  / Lexington, KY  / Birmingham, AL  / Minneapolis, MN  / Wichita, KS  / Detroit, MI  / Portland, ME  / Atlanta, GA  / Baltimore, MD  / Jacksonville, FL  / Des Moines, IA  / Little Rock, AR  / Sioux Falls, SD  / Columbia, SC  / Phoenix, AZ  / Jackson Hole, WY  / Memphis, TN  / Charleston, WV  / Portland, OR  / Providence, RI  / Milwaukee, WI  / Oklahoma City, OK  / Seattle, WA  / Columbus, OH ...View All
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Posted 25 days ago
Job Description
Egencia

Egencia is Expedia Group's business travel company. In the same spirit, we are pioneers in the industry. Always solutions oriented, we value human contact. Egencia's teams collaborate globally to provide business travelers with the best possible user experience every single day.

We're looking for a dynamic Group Air Travel Consultant who excels at providing unparalleled customer service to meeting owners and attendees while also ensuring we exceed our client's goals. Someone who is excellent in setting priorities, making quality decisions, organized, understands the air and rail/ group transport industry, and knowledgeable with online booking tools and Sabre will excel in this role. The Group Air Travel Consultant demonstrates accountability on all program delivery elements utilizing standard processes and procedures to achieve client satisfaction.

As a Group Air Travel Consultant, you will handle all aspects of booking group travel. These meetings and events may be complex in nature, require high touch and excellent customer service. You would have ultimate accountability and take the lead role on all air travel standard processes and procedures to achieve client satisfaction and overall cost savings.

What you'll do

  • Provide unparalleled consultative customer service and professionalism to the client customer experience by arranging and assisting with travel reservations.
  • Ensure client is appropriately informed of and represented in all terms and conditions during the travel booking process including their security processes and handle pre-ticketing procedures.
  • Are accountable for entering data throughout the life of an event in the various technology tools (such as Cvent, Smartsheet and Click Time)
  • Plan group travel with meticulous attention to detail according to corporate standards.
  • Meet and exceed client service level agreements in regards to pre-booking, booking finalization, and follow-up on outstanding bookings.
  • Proactively escalate potential client, supplier, or program issues to manager for timely resolution.
  • Work with Attendee Management Team to coordinate ground transportation and organize attendee arrivals and departures as needed providing support to the Group Transport Planner.
  • Stay current with supplier agreements, relationships and industry trends through attendance at team meetings, and supplier presentations.
  • Constantly identify and strive for continuous improvement of M&E processes, procedures and tools.
  • Fully support the Group Transport team through workload sharing, brain-storming opportunities, and other duties.
  • Source hotel rooms for forced overnights; engage with Group Transport Planner as needed
  • Work independently and/or as part of the project team
  • Run program related air reports for clients, eg. Spend reports, manifest etc.
  • Assist clients with meeting set up on the M&E booking tool
  • Upload passenger lists on booking tool/update Smartsheet records as needed
  • For low complexity full service transport programs, coordinator may act as the main point of contact to the client

Who you are

  • You have 2-4 years relative travel industry and meetings and incentives experience.
  • You have prior experience with Group Air travel (preferred).
  • You are an expert in Sabre (required).
  • Current or past experience working with a virtual team.
  • You are extremely organized and can work well under stressful circumstances.
  • You are successful at driving and delivering service excellence.
  • You have experience with PMC, Click Time, Moxie, "online booking tool," and Matrix (preferred).
  • Bilingual is an asset (French preferred)
  • Ability to travel to event when required

Why join us

Expedia Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better - that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Egencia, trivago, HomeAway, Orbitz, Travelocity, Wotif, lastminute.com.au, ebookers, CheapTickets, Hotwire, Classic Vacations, Expedia Media Solutions, CarRentals.com, Expedia Local Expert, Expedia CruiseShipCenters, SilverRail Technologies, Inc., ALICE and Traveldoo.

Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

*LI-LW1

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2 to 4 years
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