Under the direction of the Clinical Nurse Manager, and the direct supervision of the Department RN/Charge RN or designee, the Licensed Practical Nurse, provides general nursing care, including treatments, administering medication to patients, prepares patients for and assists in examinations. He/she also provides patient education within their scope of practice to meet the needs of MHSI’s patient population; assembles and operates clinical equipment, records appropriate information in patient records, oversees and directs medical assistants, and manages patient flow in the department. Maintains a collaborative relationship with all management staff. All duties performed must reflect their scope of practice and Clinical Skill Checklist competency as determined during the orientation and introductory periods and updated as recommended by supervisor.
Essential Functions and Duties:
Coordinate/ensure providers schedules are reviewed the day before to determine the appropriateness of the schedule and that the necessary equipment is available the day of the patient’s visit.
Coordinate/ensure that charts are reviewed prior to patient arrival to assure necessary reports are available prior to patient’s arrival; review and follow up on lab reports in accordance with departmental protocol.
Room patients; when medical assistant unavailable.
Obtain vital signs and chief complaint per clinic protocol, prepare patients for exam and/or treatment, collect data and initiate appropriate procedures per department protocol. Report abnormalities to provider.
Assist in the examination of patients.
Under the direct supervision of the RN, provide telephone and in-person triage, utilizing triage policies and protocols, within their scope of practice and skill level.
Schedule appointments, referrals/consultations, collecting specimens, performing rapid tests, and assisting those with special needs, etc.
Comply with all policies and procedures related to the clinical and corporation (nursing, human resources, safety and security, etc.).
Provide patient education within scope of practice and skill level.
Perform and/or assist with EKGs, nebulizer treatments, wound care, other treatments/procedures, medication administration, and other common ambulatory care procedures under the direction of the RN based on written provider orders on the patient order sheet and clinical procedures.
Provide routine immunizations for patients per protocol.
Order and maintain necessary medical supplies and inventory for exam rooms and medical assistant carts, including assisting with inventory of injectables and medications. Ensure stocking/preparation of rooms and carts according to provider's specialty prior to and at the end of each clinical session.
Manage and maintain the sample and floor stock medications. Ensure that all medications in department are current (not expired) and in safe and proper storage area away from patients and unlicensed assistive personnel. Responsible for maintaining a sample medication log containing information for samples checked into the department and samples given to patients.
Ensure cleanliness of exam rooms and nursing station between patients and at the close of shift per protocols.
Operate and supervise operation of specialized equipment assigned to department and provide assistance and guidelines to staff on usage and maintenance as necessary.
Review encounter documentation is accurate and for completeness to ensure timely billing. Work with the providers and other staff to acquire additional information if necessary.
Work collaboratively with the provider for the coordination of quality health care to the clinic's patients including screening and handling messages/phone notes, processing referrals, orders, medication refills, and communicating delays in care to patients and relevant staff.
Ensure department and clinic efficiency by giving report (on staffing, clinic flow, priority of patients, etc.) to next shift nurse before leaving at the completion of the previous shift.
Assist with the resolution of patient flow problems and work with Clinical Nurse Manager and/or Clinical Staff coordinator to improve programs to manage the overall departmental operations and staff.
Assist with chart audits; as necessary, upon request from Quality Manager and/or Clinical Nurse Manager.
Participate in orientation and training of new medical assistant employees as directed by the Clinical Nurse Manager and MHSI protocols.
Seek and participate in continuing educational/professional training opportunities including regularly reading specialty-related materials.
Report, preferably in writing or via email, any concerns, deficits, or factors that impede the care of patients in the departments/facility and submit to your department/Charge RN or Clinical Nurse Manager.
Rotate among departments/sites as needed to ensure adequate staffing.
Assist with providing extended/urgent care nursing coverage as needed and when requested for various MHSI sites.
Responsible for weekly/monthly reports as assigned, maintain and compile logs, files, and records as required and according to established protocol.
Assist with ensuring departmental/clinic OSHA compliance promotes safety and infection control standards; and maintains a clean and safe environment for patients, visitors, and staff.
Organize work area and patient waiting area so that it is neat and clean at all times.
Attend regular internal and external departmental meetings as assigned.
Ask for help, direction, assistance, and support as needed.
Perform other duties as assigned.
Milwaukee Health Services, Inc. is an equal opportunity employer.
Milwaukee Health Services, Inc. does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or veteran status.