Sl Arc New Berlin
Clinic open M-Th 7-6:30, F 7:30-4:30. Mix of early start and late start is required. RCA position supports patient care through direct patient assistance, cleaning, management of stock and resources, front desk coverage and clerical duties.
Provides clinical and clerical support to the departmental operations by preparing patients and/or equipment for therapies, assisting therapists in administering treatment, and maintaining orderliness of treatment areas.
Supports the efficiency of the Licensed Therapy Provider and the smooth functioning of the rehabilitation department. Responsible for direct patient contact activities under the supervision of the licensed provider such as patient positioning and transfers, preparation and application of therapeutic modalities, follow through on routine patient exercises or start up on exercise equipment, assisting with crutch walking and gait training.
Improves therapist efficiency by starting patient treatments when patients are overlapped and utilizing other problem solving strategies.
Communicates well with patients and therapists, anticipants patient and therapist needs and conveys patient concerns, status changes and response to treatment with the appropriate therapist.
Performs registration, scheduling, cashiering, admitting and follow-up of patients to ensure they are cared for in the most efficient and courteous manner. Coordinates patient appointments with other areas or physician offices as needed.
Performs reception/clerical duties which includes answering phones, taking messages, transferring calls, greeting, registering and scheduling patients, billing, faxing, photocopying, assembling patient medical records, opening, sorting and routing incoming mail.
Review therapy orders in the electronic medical records system and ensures patients are routed appropriately.
Maintain department files, binders, records, logs, etc. Process billing/reimbursement forms and other department records. Completes insurance verifications and authorizations. Tracks and follows up on need for reauthorizations.
Monitor the therapy environment to ensure it meets patient experience standards.
Orders, stocks, and organizes therapy equipment and supplies. Stocks and disposes linens as appropriate. Monitors department office equipment and troubleshoots minor problems.
Cleans and disinfects gym/treatment areas, equipment, tables, wheelchairs, walkers, pool, hydrotherapy unit, etc according to established standards. Performs routine maintenance/safety checks and completes work orders.
Demonstrated customer service skills. Strong communication and organizational skills.Ability to engage people in a warm and positive way.Intermediate computer skills including experience with word processing, spreadsheet software, data entry and keyboarding.
We pride ourselves on taking care of our people. And not just our patients—we mean you, too. We help each other live well. When you work at Aurora, you get the chance to work with a dedicated team that’s as passionate about the work as you are. Here, you’ll find limitless opportunities for ongoing learning, career advancement, competitive compensation and a stable work environment. But more than that, you have the opportunity to change lives—including your own.
Diversity and inclusion matters at Aurora. We celebrate our differences and nurture an environment where everyone feels included. We know that when we reflect the communities we serve, when we embrace differences and bring our whole selves to work every day, we are working as one to build a healthier tomorrow for everyone. Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing. We maintain a smoke-free environment at all our locations. We are an equal opportunity employer.