Lift your career to new heights. At Textron Aviation, our culture allows you to grow within the company while building your career. Developing new leaders and encouraging innovative ideas are critical to the success of our organization. The Textron Aviation segment of Textron Inc. is the leading general aviation authority and home to the iconic Beechcraft, Cessna and Hawker brands which account for more than half of all general aviation aircraft flying. These brands bring together decades of unmatched experience in designing, building and supporting aircraft. From design to flight, Textron Aviation has become an industry leader through our belief in having the Right People in the Right Place at the Right Time. Are you ready to elevate your career?
Interns will work closely with Customer Service Representatives to help resolve customer requests and issues. This role will place the intern as the link between the customer and aftermarket team to ensure proper communication between the two. Interns will help and develop retention strategies of customers.
Job Responsibilities (may include, but not limited to):
* Coordinate and communicate all aircraft issues with the customers
* Meet customer upon arrival, review work scope with customer, and add squawks as required during arrival debrief
* Actively seek additional sales opportunities in the areas of maintenance, parts, warranty, and other associated programs that provide value to the customer
* Foster a positive relationship between the customer and customer service department
* Review program coverage and pricing with Finance team. Build, review and approve or change invoices
* Follow up and maintain relationship with customer to ensure proper service was provided for their needs
* Support activity to drive improvement to the safety, quality and efficiency of service center operations
* Pursuing a Bachelor's Degree in:
o Business Management
o Other related fields
* Excellent verbal and written communication skills
* Quickly grasps new concepts when faced with unfamiliar tasks
* Pursuing A&P License is preferred.