Operations Assistant
Plymouth, WI 
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Posted 1 day ago
Job Description
Operations Assistant

Category
Distribution, Logistics and Transportation

Job Location
Plymouth, WI

Position Type
Full-Time/Regular

Major Function:

Performs logistics and administrative support for the Plymouth Distribution Center. Works directly with warehouse staff, order entry, inventory control, and Toro fleet, with responsibility for accurate and up-to-date orders, receivings, international shipment information, RGA’s, and bill of ladings at Toro’s Worldwide Distribution Center.

Duties & Responsibilities:

  • Assists with general telephone reception and inquiries regarding order status.
  • Assists with the processing and flow of daily customer orders.
  • Processes plant and vendor receiving information, preparing documentation required for inspection, paint, packaging, internal assemblies, and stock.
  • Processes international orders, preparing required documentation for accurate and timely shipments.
  • Processes Return Goods Authorizations (RGA’s) and adjusts inventory as required.
  • Creates Bills of Lading for LTL and International shipments.
  • Develops a working knowledge of all Toro parts office operations responsibilities.
  • Cross-trains with operations assistants to ensure a working knowledge of all Toro parts office operations responsibilities.
  • Develops working knowledge of voice picking system.
  • Configures shipments using a variety of vendor portal systems.
  • Performs cycle counts of parts as required and assists inventory control as needed.
  • Carries out special tasks and projects as needed or assigned by management.

Specifications:

  • High school education or GED required; college education preferred
  • Minimum of one 1-3 years customer service, administrative assistant, or similar experience, preferably in a warehouse environment
  • Strong computer skills – Outlook (email), Internet, Microsoft Excel and Word
  • Knowledge and/or ability to learn and utilize UPS Worldship, SAP, TMS, and CMS
  • Excellent written and verbal communication skills to effectively and diplomatically interact with and meet customer needs (internal and external)
  • Excellent phone skills
  • Tactful in conflict resolution situations
  • Ability to manage large workload and excel at prioritizing and organizing tasks
  • Strong data entry and system navigation skills required
  • Must be able to work effectively in high pressure situations in a fast paced environment
  • Ability to make a valuable contribution to team objectives
  • Aptitiude to learn rapidly and adapt quickly to changing situations
  • Must be accurate and organized
  • Ability to cross train

Job Dimensions

  • Typical office environment as it pertains to lighting, temperature, and noise level when in administrative/operations offices.
  • Ability to stand and walk about the distribution center, including climbing stairs.
  • Dexterity of hands and fingers to operate a computer keyboard and mouse, and to handle other computer components.

Tracking Code
20191023

About Toro:
Headquartered in Bloomington, MN, The Toro Company delivers innovation through a surprising array of products. Since 1914, our ideas have transformed the way professionals and homeowners care for their outdoor landscapes. An excellent reputation, strong brands, ethical business practices, and a culture founded on trust and respect are ideals shared by our employees. With annual revenue of $2.0 billion, Toro consistently delivers strong financial performance and market leadership. More than 5,000 global employees form a strong community with a world of opportunities to learn and contribute.

Ideas and ideals. That’s life at Toro.

We are proud to be an Equal Opportunity Employer including protected veterans and individuals with disabilities.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
Open
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