Patient Service Representative Lead, Aurora Surgery Centers- Travel Required
Milwaukee, WI  / Germantown, WI  / Mequon, WI  / Glendale, WI  / Wauwatosa, WI ...View All
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Posted 1 day ago
Job Description
Job ID 176501
Specialty / Department

Asc Billing

Full / Part Time Full-Time
Hours / Bi-weekly Pay Period 80
Shift / Scheduled Hours

Monday thru Friday 5:45am to 3:30pm (Start and end times will vary.)Travel between sites is REQUIRED

This team member will be traveling to:
North Shores Surgical Center
East Mequon Surgery Center
Germantown Surgery Center
Aurora Grafton Mayfair Ortho Surgery Center (by Mayfair Mall)

  • MKE 7800 N 113th St
    7800 N 113th St Milwaukee, WI 53224
How You'll Make a Difference

Acts as the first point of contact for patients by providing outpatient department and/or clinic reception. Greets and registers the patient, completes all necessary forms, obtains demographic and insurance information, collects co-payment, posts payments, and adds or updates basic patient account information. Schedules new and follow-up patient appointments. Acts as an expert department resource, and provides work direction, training and assistance to patient services staff.

Acts as a resource to patient services staff, which includes training/orienting, providing day-to-day work direction, scheduling of staff, and giving input on performance. Assigns, monitors, and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues/concerns.

Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, providing performance feedback, resolution of employee concerns, and employee morale. Assists in interpreting department policies and procedures, and advises and updates staff on procedural changes.

Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.

Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.

Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.

Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.

Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements. Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.

Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.

Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.

May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

License & Certifications
None Required.
High School Graduate.
Typically requires 3 years of experience in customer service and/or in providing leadership.

Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making. Excellent communication (written and verbal), customer service and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process.Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.Excellent organizational skills.Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically. Ability to work in a fast paced environment with a strong attention to detail and accuracy.

At Aurora Health Care

We pride ourselves on taking care of our people. And not just our patients—we mean you, too. We help each other live well. When you work at Aurora, you get the chance to work with a dedicated team that’s as passionate about the work as you are. Here, you’ll find limitless opportunities for ongoing learning, career advancement, competitive compensation and a stable work environment. But more than that, you have the opportunity to change lives—including your own.

Diversity and inclusion matters at Aurora. We celebrate our differences and nurture an environment where everyone feels included. We know that when we reflect the communities we serve, when we embrace differences and bring our whole selves to work every day, we are working as one to build a healthier tomorrow for everyone. Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing. We maintain a smoke-free environment at all our locations. We are an equal opportunity employer.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full or Part Time
Required Education
High School or Equivalent
Required Experience
3+ years
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