Loan Servicing Specialist
Waukesha, WI 
Posted 1 month ago
Job Description

Waukesha State Bank

Loan Servicing Specialist

Loan Servicing Department

Hours: Full Time/Non-Exempt - Department Hours Monday through Friday 8:00 AM to 5:00 PM (Saturdays as needed).

Reports to: Loan Servicing Manager

Overview: The Loan Servicing Specialist is responsible for providing excellent, friendly service to internal and external customers of the bank. Various loan servicing tasks will support our existing portfolio of consumer, mortgage and commercial loans. This position requires strong organizational and technical skills and the ability to maintain a strong working knowledge of regulations and bank policy and procedure.

Job Responsibilities:

  • Providing internal support to Retail, Commercial, and Mortgage Loan staff and all bank personnel on loan account questions and issues
  • Providing direct customer service for all customer questions and loan related situations that arise

  • General Loan Maintenance to the ITI system and Check Back review to ensure loan information is accurate and complete

  • Yearly maintenance & research to include tracking delinquency of property taxes and escrow processing

  • Scan loan-related documents to ensure records are maintained and accessible

  • Track and monitor all insurance for changes and cancelations and maintain appropriate logs including the force placement of insurance when necessary, charge accounts within the allotted time permitted

Daily responsibility for several of the following tasks as well as backup responsibility for others:

  • Prepare property evaluations and zoning checks, and order property inspections & update evaluation spreadsheet calculations monthly
  • Perform check back of Secondary market loans between file and ITI system

  • Perform all necessary account maintenance to the ITI system Track construction loan progress including draw requests and ordering final inspections

  • Track and ensure that all mortgages and titles are in compliance after closing for Secondary market loans

  • Perform daily and monthly balancing for Fannie Mae, Freddie Mac, G.L. accounts

  • Prepare correspondence for satisfactions and pay-offs and electronically record satisfactions

  • Manage monthly PMI reports

  • Send past due notices for secondary market loans

  • Track and process year end filings for purchases, acquisitions, and charge-offs

  • Electronically record vehicle lien releases

  • Send appropriate collection and insurance letters to stay in compliance

  • Handle Returned ACH loan payments

  • Process Charged-off loan items

  • Distribute daily reports

  • Other duties as assigned

Job Qualifications:

  • Minimum of 1 year in a customer service role in banking preferably in a loan processing environment
  • Experience with Fiserv's Premier (ITI) software program

  • Excellent verbal and written communication and customer service skills

  • Desire to work in community bank environment and represent WSB in a professional and ethical manner at all times.

  • Balancing and reconciliation skills

  • Effective written and oral communication skills
  • Excellent time management and organization skills with the ability to prioritize and meet deadlines

  • Excellent analytical skills, accuracy and attention to detail

  • Strong software and technical skills with proficiency in Microsoft Word and Excel programs

  • Strong working knowledge of regulations and bank policy and procedure.

  • Ability to work independently and function effectively in a team environment

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is continuously required to sit; talk or hear; and use hands to handle, grasp and move repetitively. The employee is frequently required to stand and walk. On occasion the incumbent may be required to stoop, bend, kneel or reach above the shoulders. The employee must occasionally lift up to 25 pounds or 50 pounds with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

Only those present in a normal office setting; no known significant hazards.

The above statement reflect the general details necessary to describe the principle functions of the occupation describes and shall not be construed as a detailed description of all the work that may be inherent in the occupation.

Employment with Waukesha State Bank is contingent upon successful completion of a criminal background check and drug screen.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
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