Job Description: Technicians in this role provide technical support in a call center environment and will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support will also include MS Windows 7, 8, and 10, MS Office 2013, 2016, and Office 365, Outlook, laptops, desktops, printers, mobile devices and numerous in-house, commercial and mobile applications. This support is performed over the phone, email, chat or remote access tools. There is an initial 5 week training period that is Mon – Fri 8:00am – 4:30pm after training you will receive a shift assignment. The main support hours are 1st shift M-F. Each technician will be assigned an 8-hour shift within the window of 6:00am – 6:00pm. During the assigned shifts, candidates should expect nearly 100% of their day on the phone.
If any time in that 12 hour span has conflicts, these should be brought up at the first interview.
Serve as single point of contact for technical issues, requests, and questions for office and field staff.
Average calls per day 20-25.
Measured on Key Performance Indicators that include but are not limited to:
Experience using and supporting MS Office and Outlook is required.
1 year of first level help desk call center experience, (telephone, on-line chat, etc.).
Experience using Cherwell for ticket creation or other ticketing systems (ServiceNow, Remedy, etc.)
Experience supporting Office 365 is a plus as well.
For immediate consideration, qualified candidates should send their resumes to email@example.com. Attn: Ryan.
About Codeworks LLC: Headquartered in Brookfield, WI with an additional office in Madison, WI—Codeworks LLC has more than 20 years of experience successfully serving Fortune 500 companies in Wisconsin, as well as, our client's national locations. Our Recruiting team consists of highly skilled Talent Specialists skilled at evaluating, advising, and connecting IT professionals with new career opportunities that facilitate career growth. Codeworks LLC. has continuously been recognized by Inc. Magazine as one of the fastest growing private companies in the US.