The Emergency Responder shall be responsible for first response to all emergencies as well as monitoring emergency systems. Shall also provide security services and is responsible for all central communication to the residents, staff and visitors of The Estates at Newcastle Place. Such service shall be provided in a manner consistent to professional protocol and Newcastle Place’s mission statement. The Rapid Responder shall report directly to the Director of Plant Operations.
The Emergency Responder opportunity will be working 24 hours a week 7am - 3pm. Hours may vary with an occasional pick up on other shifts.
Essential Job Duties:
First response to fire, fire sprinkler and smoke detection in all buildings
First response to medical emergencies (Personal Help button, Alert button or phone calls from IL and AL areas)
First response to breached security system. ie: Door alarms, intrusion alarms
Point of contact for any problems or inquires from residents, families and visitors
Notify appropriate administrative personnel in case of emergency protocol or contact with local authorities.
Routine documented security rounds
Support other departments as instructed by Department Director
Provide first aid as dictated by situation
Routine computer applications
Respond to emergency housekeeping and maintenance requests when Housekeeping absent.
Direct all residents’ guests, visitors, staff, vendors, and deliveries to their appropriate destination.
Open, date, stamp, and route all business mails and packages.
Sort and distribute all resident mail.
Reports concerns of residents to Director of Plant Ops or Executive Director or department designee.
Ability to interact with residents, guests, contractors in a professional manner.
Report security concerns (i.e. suspicious visitors) to Director of Plant Ops. Take appropriate actions to ensure safety of Campus and residents.
Keep resident information current as directed by Director of Plant Ops
Apply high standards of confidentiality of all messages, calls and resident related situations.
Follows appropriate security procedures such as having visitors sign in and issue visitor badge.
Processing of work orders for residents.
Attends Seminars and in-house meetings to increase knowledge and abilities.
Promptly answer and transfer all incoming calls in a courteous and professional manner.
Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community.
Shift campus tour – Security visual
Estates housekeeping duties for general areas including trash removal, trash rooms, lobbies and vacant units.
Ensures security within the Community by diligently granting access into the building and ensuring all visitors and vendors sign in accordingly.
Opens and closes the reception desk and properly secures all files, keys and equipment in the office area.
Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office.
Accepts and records, as directed, payments, reservations, appointments, cancellations and the like.
Stay abreast of upcoming Community events in order to serve as a resource to residents and visitors.
All employees are expected to respond to emergency situations involving the safety of residents, other employees and our physical plant. This includes the ability to assist with a possible evacuation of residents.
All employees are responsible to adhere to all facility policy and procedures as they relate to compliance with the Health Insurance Portability and Accountability Act (HIPAA) and Medicare Compliance. All employees are responsible to ensure that any Protected Health Information and Medicare Compliance Information that he/she comes in contact with is maintained in a confidential manner.
Abide by emergency, safety and health regulations. Eliminate or report all hazardous conditions as they occur.
Abide by all rules and policies set forth by the company and department.
Attends in-service training and education session, as required.
Employees are responsible to perform any other duties as assigned.
Employees are expected to embrace a culture of hospitality and follow the 10 Hospitality Promises.
Current first aid certification through Red Cross or American Heart Association
High School Diploma or equivalent.
At least three years reception experience in long-term care facility, preferred.
Ability to understand and follow instructions in English, communicate effectively and perform simple arithmetic. Ability to document services, as needed.
Possesses ability to communicate effectively with residents, families and staff. Must use sound judgment, works well under pressure and possesses strong organizational skills.
Physical Requirements/Working Conditions: Must be able to sit at a desk for up to eight hours per day. Must be able to stoop, bend, stretch, and squat to access files and various documentation; Must be able to lift and carry up to 50 lbs. Must be able to work in conditions conducive to an office environment. Must be able to walk quickly and kneel.