Customer and Vendor Management Specialist
Milwaukee, WI 
Posted 28 days ago
Job Description
Customer and Vendor Management Specialist

Customer and Vendor Management Specialist

Job Summary:
Use your skills and experience as a liaison between our customers and suppliers to resolve concerns. You'll talk with customers to understand their post-order changes such as cancellations, replacements and backordered items, then work with vendors and internal teams to resolve those issues. Additionally, you'll identify trends and work directly with suppliers to enforce contracts and meet supplier performance goals.

Reports to: Manager, Operations

Job Responsibilities:

  • Interact with customers over the phone and email to understand their needs
  • Research issues, then work closely with internal and external resources to determine and implement solutions
  • Minimize the number of customer service concerns by providing and acting on quality improvement ideas
  • Work with suppliers to enforce contracts and meet performance expectations



  • Previous customer service experience

  • Use of systems and technology to document and manage workload

  • Research and provide prompt resolutions

  • Find common ground in difficult situations with minimal disruption

  • Bachelor's degree in Operations, Supply Chain, or Business preferred

Job Number: 00BZ1
Schedule: Full-time
Travel: No
Primary Location: WI-Milwaukee

Direct Supply is an equal opportunity and affirmative action employer committed to a diverse workforce.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
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