Support Specialist (CCS)
Milwaukee, WI 
Posted Today
Job Description
Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Support Specialist (CCS)
Job Code:2019-BHS-012
Location:Division of Specialized Services
Department:CCS Ancillary Services
FT/PT Status:Full Time

Job Responsibilities:
Position Summary: The Comprehensive Community Services (CCS) Support Specialist position serves as a member of the CCS team providing individual skill development and enhancement services to support people reach their recovery goals. The Support Specialist serves people at various stages of their recovery from mental health, substance use, and co-occurring needs by embracing the person's strengths to meet their identified needs. The Support Specialist role varies on each team and services are provided in the community to meet the needs identified in the Individual Recovery Plan.

Essential Functions:

1.Act as a member of the CCS team providing services to people with mental health, substance use, and co-occurring needs.
2.Build off the person's strengths to meet their individualized recovery needs. All services will be person centered and directed by the individual being served.
3.Provide individual skill development and enhancement services that include training in communication, interpersonal skills, problem solving, decision making, self-regulation, conflict resolution, and other specific needs identified in the Individual Recovery Plan.
4.Services also include training in daily living skills related to personal care, household tasks, financial management, transportation, shopping, and parenting, accessing and connecting to community resources and services (including healthcare services) and other specific daily living skills identified in the Individual Recovery Plan.
5.Utilize various methods to serve people including but not limited to; role modeling, monitoring, mentoring, supervision, assistance, and cuing.
6.Provide services in the community including people's homes and other community locations.
7.Participate as a team member in recovery team meetings with the individual to create individual recovery plans, identify and prioritize goals, and monitor progress toward meeting identified needs.
8.Appropriately document all contact with the people being served and team members to adhere to program requirements.
9.Responsible for accurate documentation and maintaining a case file as required by agency policy, government regulations, and applicable local, state, and federal codes.
10.Attend and participate in staff meetings, in-service training, seminars, and conferences as required.
11.Responsible for maintaining flexibility in daily work schedule to adequately meet program needs.
12.Responsible for adhering to agency policies and procedures while carrying out daily responsibilities.

Other Duties and Responsibilities:

1.Ensure people are able to get transportation to all CCS related appointments
2.Other job-related duties as may be necessary to carry out the responsibilities of the position.

Job Qualifications:

Minimal Qualifications:
High School Diploma or equivalent required and 2 years of experience serving people with mental health, substance use, and co-occurring needs preferred; Bachelor's Degree preferred. Meet all WCS and contractor requirements for criminal and caregiver background checks, driver's record, and drug screen. Valid driver's license, automobile, and sufficient insurance to meet agency requirements are required.

Knowledge, Skills and Abilities:
Knowledge and skills to work with a mental health and substance use recovery population; organization skills; experience in working with individuals in recovery who have mental illness and/or substance use needs; ability to quickly develop rapport with people, excellent assessment and interviewing skills; good understanding of mental health needs; strong understanding of the substance use population; ability to work through difficult situations; flexible and able to multitask throughout the work day; effective use of time and resources to help maintain quality CCS services.

Personal Attributes: Follow agency Code of Conduct and Leadership Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and positive relationships with program staff, other WCS staff, consumers, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission.Other Job Information (if applicable):Physical Demands: Position is mobile with significant time spent in the community, including transporting consumers, home visits and attending meetings; driving throughout Milwaukee County; must be able to go up and down stairs.

Working Conditions: Work is performed primarily in the community, including people's homes and various community-based locations. Ability to work in an office setting. Hours average 40 hours per week.

Work Relationship and Scope: Reports directly to the Director of New and Emerging Initiatives in the Specialized Services Division. Acts as a liaison with CCS Team members, landlords, employers, community medical staff, family members, etc. as needed.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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