Responsible for assisting the Shelter Program Manager with resident relations, community outreach, shelter operations and maintenance.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
Initiative: Self-starter requires minimal supervision, requests additional assignments or responsibilities; suggests and implements improved work methods.
Relationships: Projects a positive attitude and relates effectively with others to build strong working relationships built on a foundation of honesty, compassion and respect. Promotes and maintains appropriate professional boundaries.
Problem Solving: Identifies problems, secures relevant information and implements solutions.
Planning and Organizing: Establishes and manages work priorities; efficiently allocates time and utilizes available resources appropriately; effectively handles multiple assignments.
Cultural Competency: Commitment to learning and integrating cultural differences into day to day practices. Ability to react and interact with those of a different background effectively in order to fulfill agency mission.
Attention to Safety: Assists in the creation of a safety culture by working in a safe manner; reports unsafe situations and accidents; follows safety procedures; requests and uses safety equipment and safety techniques; and participates in safety training.
Attendance/Punctuality: Team member is on time and prepared for meeting with participants and stakeholders internal and external to the organization.
Attends to resident needs; ensures the shelter is a safe and peaceful environment through rule enforcement, conflict resolution and engaging residents in shelter projects and activities.
Works with households to complete an application for services, checks and signs all forms.
Conducts intakes (explains welcome packet, rules and responsibilities and move-in forms)
Assists residents with maintenance and changeover of rooms
Reads, contributes to and helps maintain the shelter log to communicate shelter issues with the manager and other shelter staff to coordinate services to residents
Conducts exits (obtains completed exit surveys, has keys turned in and does final room inspections)
Provides innovative, evidence based programming including occasional interactive workshops, supervising resident chores and providing mentoring
Room inspections or other duties as assigned
Maintains office services by answering phones, taking messages and providing information on the program and community resources
Accepts and records donations; signs donation receipt forms
Accommodates and direct visiting groups and those doing projects at the shelter
Works with volunteer groups, having them sign volunteer waiver or application
Writing out thank you notes (or providing address information so thanks can be sent) for donations, community meals or food donations and volunteer efforts
Shelter Maintenance and Safety
Assists with minor maintenance and upkeep to maintain the safety and security of the facility
Monitors facility work schedules and duty rosters; completes related work as requested.
Completes maintenance notes and documentation
Effectively handles emergency situations that occur
Routinely patrol the grounds
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
NON ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Assists in the interior/exterior maintenance of the facility
Attends staff meetings as required
Occasionally contributes to the shelter newsletter or other methods for communication with residents
Other duties as assigned
The above statements reflect the general details necessary to describe the major functions of this position and are not intended to be a detailed description of all the work/functions that may be required.
QUALIFICATIONS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE:
High School Diploma/GED
Knowledge of local social service resources
Excellent listening, verbal and written communication skills, with strong attention to detail and accuracy.
Ability to establish rapport and relate sensitively to poverty/homeless issues.
Knowledge of basic math facts: adding, subtracting, multiplying, and dividing.
Ability to interpret a variety of instructions in written, oral or diagram form, to solve problems requiring decision-making skills within program parameters.
Ability to use analysis and judgment in the adaptation and interpretation of established practices and procedures to meet problems and situations within clearly defined roles.
Requires minimal supervision, requests additional assignments or responsibilities; suggests and implements improved work methods.
CERTIFICATES, LICENSES, REGISTRATIONS:
Access to reliable, licensed,insured driver and transportation required.
OTHER SKILLS and ABILITIES:
Excellent oral and written communication skills
Proficient in operation of personal computers
Ability to work independently as well as a team member.
Ability to maintain confidentiality of records/information
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required to sit; use hands, talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb, balance; stoop, kneel, crouch, or crawl and smell.
Frequently required to lift and/or move up to 35 pounds, occasionally up to 50 pounds.
Required to use close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires some irregularity in hours due to responding to the program needs.
Noise level in the work environment is usually moderate.
The normal work environment is an interior office with occasional outside work required for snow removal, repairs to the property and resident relations.
The job description does not constitute an employment contract between Community Action and the employee and is subject to change by Community Action as the needs of the department and the requirements of the job change.
Community Action is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Community Action is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.