Staff- Homeless Shelter
Darien, WI 
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Posted 19 days ago
Job Description
Responsible for assisting the Shelter Program Manager with resident relations, community outreach, shelter operations and maintenance.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Core Values
  • Initiative:  Self-starter requires minimal supervision, requests additional assignments or responsibilities; suggests and implements improved work methods.
  • Relationships:  Projects a positive attitude and relates effectively with others to build strong working relationships built on a foundation of honesty, compassion and respect. Promotes and maintains appropriate professional boundaries.
  • Problem Solving:  Identifies problems, secures relevant information and implements solutions.
  • Planning and Organizing:  Establishes and manages work priorities; efficiently allocates time and utilizes available resources appropriately; effectively handles multiple assignments.
  • Cultural Competency:  Commitment to learning and integrating cultural differences into day to day practices.  Ability to react and interact with those of a different background effectively in order to fulfill agency mission.
  • Attention to Safety:  Assists in the creation of a safety culture by working in a safe manner; reports unsafe situations and accidents; follows safety procedures; requests and uses safety equipment and safety techniques; and participates in safety training.
  • Attendance/Punctuality:  Team member is on time and prepared for meeting with participants and stakeholders internal and external to the organization.

Program Operations

Resident Relations
  • Attends to resident needs; ensures the shelter is a safe and peaceful environment through rule enforcement, conflict resolution and engaging residents in shelter projects and activities.
  • Works with households to complete an application for services, checks and signs all forms.
  • Conducts intakes (explains welcome packet, rules and responsibilities and move-in forms)
  • Assists residents with maintenance and changeover of rooms
  • Reads, contributes to and helps maintain the shelter log to communicate shelter issues with the manager and other shelter staff to coordinate services to residents
  • Conducts exits (obtains completed exit surveys, has keys turned in and does final room inspections)
  • Provides innovative, evidence based programming including occasional interactive workshops, supervising resident chores and providing mentoring
  • Room inspections or other duties as assigned

Community Outreach
  • Maintains office services by answering phones, taking messages and providing information on the program and community resources
  • Accepts and records donations; signs donation receipt forms
  • Accommodates and direct visiting groups and those doing projects at the shelter
  • Works with volunteer groups, having them sign volunteer waiver or application
  • Writing out thank you notes (or providing address information so thanks can be sent) for donations, community meals or food donations and volunteer efforts

 Shelter Maintenance and Safety
  • Assists with minor maintenance and upkeep to maintain the safety and security of the facility
  • Monitors facility work schedules and duty rosters; completes related work as requested.
  • Completes maintenance notes and documentation
  • Effectively handles emergency situations that occur
  • Routinely patrol the grounds





To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.


NON ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
  • Assists in the interior/exterior maintenance of the facility 
  • Attends staff meetings as required
  • Occasionally contributes to the shelter newsletter or other methods for communication with residents
  • Other duties as assigned

The above statements reflect the general details necessary to describe the major functions of this position and are not intended to be a detailed description of all the work/functions that may be required.

QUALIFICATIONS:  The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE:
  • High School Diploma/GED
  • Knowledge of local social service resources

LANGUAGE SKILLS: 
  • Excellent listening, verbal and written communication skills, with strong attention to detail and accuracy. 
  • Ability to establish rapport and relate sensitively to poverty/homeless issues.

MATHEMATICAL SKILLS: 
  • Knowledge of basic math facts: adding, subtracting, multiplying, and dividing. 

REASONING ABILITY: 
  • Ability to interpret a variety of instructions in written, oral or diagram form, to solve problems requiring decision-making skills within program parameters.
  • Ability to use analysis and judgment in the adaptation and interpretation of established practices and procedures to meet problems and situations within clearly defined roles.
  • Requires minimal supervision, requests additional assignments or responsibilities; suggests and implements improved work methods.

CERTIFICATES, LICENSES, REGISTRATIONS:
  • Access to reliable, licensed, insured driver and transportation required.

OTHER SKILLS and ABILITIES:
 
  • Excellent oral and written communication skills
  • Proficient in operation of personal computers
  • Ability to work independently as well as a team member.
  • Ability to maintain confidentiality of records/information
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Required to sit; use hands, talk and hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to climb, balance; stoop, kneel, crouch, or crawl and smell. 
  • Frequently required to lift and/or move up to 35 pounds, occasionally up to 50 pounds.
  • Required to use close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus

WORK ENVIRONMENT:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Requires some irregularity in hours due to responding to the program needs.
  • Noise level in the work environment is usually moderate. 
  • The normal work environment is an interior office with occasional outside work required for snow removal, repairs to the property and resident relations.

The job description does not constitute an employment contract between Community Action and the employee and is subject to change by Community Action as the needs of the department and the requirements of the job change.



 
Community Action is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

Community Action is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

 

Job Summary
Employment Term and Type
Regular, Part Time
Hours per Week
15-20
Salary and Benefits
$9.00
Required Education
High School or Equivalent
Required Experience
Open
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