Program Supervisor - Residential
Looking for social services experience? Join our team and change a life!
Wittenberg, WI 
Posted 7 days ago
Job Description
Lutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 clients annually. We are looking for passionate, mission-driven individuals like you to help provide services including outpatient behavioral health management, international, domestic and special needs adoptions, older adult services, support services for children, youth and families, community corrections programs and support services for adults with disabilities and/or mental health concerns.

Motivated by the compassion of Christ, we help people improve the quality of their lives. Does this describe your personal mission statement? Are you motivated to serve by sharing your talents? If you would like to help us achieve our mission, please apply for the following opportunity.


Do more than a job, change a life. Provide a safe and trusting environment in leading youth residential care facility.

At Homme Youth and Family Programs, we provide treatment and care for children and adolescents dealing with issues from severe trauma and delinquency. We provide these children with the tools they need to recover, grow and thrive independently. Through structured schedules and activities, individual, group and family therapy, spiritual care, on-campus education services and eventually reintegration to the community, our programs focus on the whole person through a trauma-informed care approach.

Who are we looking for? You are compassionate, strong and patient. You're firm with boundaries but know when the situation demands some flexibility. A life-long student you're willing and ready to receive on-the-job training improving you and the work you do with your teams and clients. You know how to set and stick to your boundaries, but understand the importance of seeing life through other's perspective. You understand child development and can handle the demands of working with at-risk youth and families. You recognize, promote and most importantly model, strength-based, trauma sensitive care. You want to change lives.

The Program Supervisor Residential Treatment has day-to-day responsibilities for one or more residential programs within the Business Unit. Responsibilities include but are not limited to, effective coordination of day-to-day program operations, direct supervision of program staff, ensure the program meets licensing and/or contract requirements, ensure agency best practice standards are met.

This role is a 2nd shift role that will actively support and oversee living unit staff who work second shift on weekdays and assorted shifts on weekends. The role may need to come in on other shifts as necessary for trainings and meetings (this will be limited). A 4 day/40 hour schedule is required that must include some weekend time. Actual hours and days will be dependent on business needs.

Essential Duties and responsibilities:

  • Serves as a representative of the agency to internal and external customers regarding the work of programs and services.
  • Works as a collaborative team member to support the Continuum of Care model.
  • Participates in the compilation of an annual budget.
  • Oversees budget expenditures and makes necessary adjustments as needed to meet the financial goals of the program.
  • Ensures quality programming through the use of best practice standards and contract/licensing requirements. Including administration of basic first aid as needed.
  • Provides quality reviews of serious incidents in a timely manner.
  • Identifies staff training needs to meet best practice standards and licensing/contract requirements. Collaborates with Training Coordinator to assure all requirements are being met.
  • Active training of new staff in the living unit environment, to include supporting skill building in group facilitation, Mandt, CPI and other therapeutic and behavioral management techniques
  • Decision-making authority for calling law enforcement to campus
  • Sending information necessary for Lead Supervisor to write SIR for major events the following morning
  • Coordinating with Lead Supervisor to ensure scheduling is completed partnering experienced with new staff, following ratios for number of youth, etc.
  • Timely action when employees must be held accountable for performance - partner with Lead Supervisor to deliver consistent corrective action across campus


  • Medical/Dental/Vision Insurance
  • Flex Spending for Dependent & Health Care
  • Mileage reimbursement
  • Paid Time Off
  • 10 Paid Holidays
  • Ability to Contribute to 403B
  • Employee Assistance Program
  • Service Awards and Recognition


To meet licensing requirements (ref. DCF 52.12(2)(c)3(d)), applicants for this position need to meet the requirements either under 1 or 2 listed below. Any exceptions need to be approved by licensing and all approvals need to be documented in the employee files.

  1. Possess the qualifications for working with the type of population served as described below.

For work with residents who are receiving services primarily for correctional aftercare or emotional disturbance, need to have one of the following qualifications:

  1. A master's degree in a social or behavioral science field with field work experience or employment experience working with children or families.
  2. A bachelor's degree in a social or behavioral science field and either 2 years of employment experience in human services counseling involving children and families or at least 500 hours of supervised family or child contact therapy hours.

For work with residents who are receiving services primarily for alcohol or drug problems, the following qualifications are required:

  1. A bachelor's degree in a social or behavioral science field and Wisconsin certification as an alcohol and drug counselor or meeting the qualifications of a registered alcohol and drug counselor I from the Wisconsin alcohol council certification board.
  2. An advanced professional degree in a social or behavioral science field from a college or university with at least 6 credits in courses offering content in alcohol and drug abuse treatment and counseling practicum or field experience.
  3. A bachelor's degree in a social or behavioral science field from a college or university and 6 credits in courses offering content in alcohol and drug abuse treatment and counseling practicum or field experience.
  4. A bachelor's degree in a social or behavioral science field from a college or university and 2 years of experience working with children in alcohol and drug abuse counseling.

For work with residents who are receiving services primarily for a developmental disability, the following education and experience qualifications are required:

  1. A degree in a social or behavioral science field. Under this subparagraph a social or behavioral science field includes a degree in social work, sociology, psychology, speech communication, special education, physical therapy or occupational therapy.
  2. Specialized training or one year of employment experience in treating or working with developmentally disabled persons.


  1. A minimum of 3 years of experience in public or private institutional child care for the type of population the served, and have one year of experience as a supervisor or satisfactory completion of at least one course for credit in supervisory skill development and personnel management or have 40 hours of documented in-service training involving supervisory skill development and personnel management.


  1. Have 2 years of experience in licensed institutional child care and be certified as a child and youth care worker meeting the standards of the national organization of child and youth care workers association.

Additional Experience:

  • Crisis management experience is preferred. The incumbent must be willing to learn and train necessary unit-specific duties and responsibilities.
  • Must have successfully completed or be able to successfully complete the Mandt and CPI trainings within 90 days of being hired, transferred or promoted into the role. Prior Mandt and CPI experience preferred.


Must have a valid Driver's License and vehicle - Motor vehicle check (MVR) with a satisfactory driving record required.


Position may travel daily between programs. May travel over the two state area on occasion for training and meetings and may include some overnights.

LSS is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local laws.



Associate Degree or better in Hum. Serv. or Related Field.


Bachelor Degree or better in Hum. Serv. or Related Field.

Licenses & Certifications


Driver's License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

We are an Equal Opportunity Employer.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Associate Degree
Required Experience
2+ years
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